Mission Director – Air Force

This is a fully remote position, open to applicants in United States.

📋 Description

• Ensure the retention, satisfaction, long-term success, and account growth within the Air Force sector.

• Develop and nurture relationships with mission heroes while aligning with mission objectives.

• Address customer requirements, resolve issues swiftly, and uphold high levels of engagement and revenue retention.

• Guarantee a positive onboarding experience and a quick time-to-value for new clients.

• Advocate for the adoption of Defense Unicorns’ products and solutions.

• Conduct retrospectives after achieving time-to-value and implement lessons learned.

• Act as a trusted advisor and champion for customer solutions.

• Maintain customer health through regular partner engagement and reinforcing product value.

• Provide updates on customer feedback, progress, and new product features or benefits.

• Identify opportunities for account expansion, contract-scope alterations, contract-value increases, and cross-selling.

• Collaborate with the Air Force Account Executive on related Air Force initiatives.

• Communicate customer feedback to the Product team and advocate for enhancements specific to the Air Force.

• Monitor and report on KPIs, including retention rates, hero health scores, time-to-value, and adoption success.

• Conduct quarterly business reviews and align clients on future objectives.

• Champion customer requirements across internal teams.

• Balance the time-to-value and gross profit margins during initial contracts, while maintaining margins throughout the Air Force sector.

⛳️ Requirements

• Preferred experience or qualifications are mentioned, but specific job requirements or qualifications are not detailed in the posting.

• Capability to support mission partners and customers within the Air Force domain.

• Ability to track and report on KPIs including retention rates, hero health scores, time-to-value, and adoption success.

🏝️ Benefits

• Medical/Dental/Vision coverage.

• Premiums are fully covered by the company.

• Health Savings Account.

• Life Insurance.

• Disability Insurance.

• 401k Retirement Plan.

• Company Stock Options.

• Home Office Budget.

• Flexible Time Off (FTO).

• Federal Holidays.

• One week off for Thanksgiving.

• Two weeks off for Christmas and New Year’s.

• Paid Parental Leave.

• Reimbursement for approved training and subscriptions.

• Coverage for conferences, including travel, lodging, and fees.