Mid-Market Account Manager

This is a fully remote position, open to applicants in Canada.

📋 Description

• Enhance the net dollar retention for the designated portfolio through upselling and cross-selling initiatives.

• Negotiate client contract renewals with an emphasis on boosting Annual Recurring Revenue and fostering long-term relationships.

• Create and secure new land-and-expand opportunities within the assigned client accounts.

• Develop proposals and client-facing documentation to facilitate the sales process.

• Identify and cultivate significant client relationships.

• Oversee and report on the sales pipeline on a monthly and quarterly basis.

• Comprehend Absorb subscription models and address client inquiries effectively.

• Engage in team meetings and projects aimed at improving sales processes and outputs.

• Build strong internal relationships to support the client lifecycle.

• Stay updated on product releases and training sessions to ensure product knowledge is current.

⛳️ Requirements

• A post-secondary degree, preferably in business or a related discipline.

• A minimum of 3 years of experience in successfully managing client relationships and driving revenue growth through upselling.

• Exceptional time management and organizational abilities.

• Strong verbal and written communication skills.

• An outgoing and personable demeanor with a sales-oriented mindset.

• Proven ability to work effectively as part of a team.

• Capability to excel in a dynamic, fast-paced, and ever-changing environment.

• Experience in SaaS or technology sales is preferred.

• Experience working with a global client base is preferred.

• Proficient in MS Office, particularly Excel and PowerPoint, is preferred.

• Fluency in additional languages is preferred.

• Familiarity with Salesforce and other industry tools is preferred.

• Successful candidates must complete pre-employment background screening, including a criminal record check.

• Must provide proof of legal eligibility to work in the country applied to without requiring sponsorship.

🏝️ Benefits

• Fully remote-first work with flexible arrangements.

• Comprehensive health and wellness benefits.

• Retirement savings programs.

• Eligibility for two distinct bonus plans.

• Generous paid time off.

• Comprehensive medical and dental benefits depending on your country of residence.

• New Hire Equipment Allowance.

• Monthly Flex Allowance.

• Opportunities for career growth and internal mobility.

• Employee-driven diversity, equity, and inclusion programs.