Mid Market Account Manager

This is a fully remote position, open to applicants in Canada.

📋 Description

• Increase revenue from the current mid-market customer segment

• Partner with customer success teams to maintain healthy customer relationships and high renewal rates

• Lead both inbound and outbound sales initiatives within a designated account portfolio

• Customize strategies for individual clients while concentrating on major accounts

• Utilize the CRM system to map accounts, create account plans, prepare sales documentation, and provide forecasts for opportunities

• Identify high-potential accounts, comprehend their connections, and develop power maps for growth possibilities

• Develop outreach plans and make outbound calls to meet sales quota targets

• Schedule virtual and in-person meetings with key stakeholders from accounts

• Act as the primary point of contact for business opportunities, concerns, and inquiries

• Conduct product demonstrations and account-specific initiatives

• Collaborate with internal teams to enhance the customer experience

• Build and strengthen relationships with key decision-makers and influencers

• Analyze and present customer reports along with actionable recommendations

• Promote customer satisfaction and enhance customer referenceability

• Develop a sales pipeline through account-based outreach efforts

• Perform internal and external business reviews

• Achieve and surpass quarterly sales targets

• Mentor colleagues within the sales team

• Offer expertise in platform and Learning & Development subjects

• Manage complex, multi-threaded sales deals

⛳️ Requirements

• Minimum of 3+ years of sales experience in an HRtech B2B SaaS setting as an Account Manager or Account Executive

• Bonus for experience in selling learning solutions such as LMS or LXP

• A growth mindset and a commitment to lifelong learning

• Strong analytical and organizational capabilities

• Excellent written and verbal communication skills

• Experience in executing complex software/platform demonstrations during the sales process

• Willingness to attend client and larger team meetings with up to 5% travel annually

• Required to travel to at least two trade shows each year

• Bachelor’s degree or higher education level

• Passion for the Convexity culture

🏝️ Benefits

• Compensation package includes a base salary, performance-based incentives, and company equity

• Comprehensive medical, vision, and dental coverage starting from your first full month

• RRSP matching available from day one

• Generous parental leave policy

• Professional development opportunities through our proprietary platform

• Unlimited annual vacation PTO

• 5 days allocated for sick leave

• Holidays aligned with the Ontario holiday calendar

• Remote-first company culture

• Flexible working hours

• Six active Employee Resource Groups (ERGs) focused on Mental Health, Environmental/Sustainability, Women, Parents, LGBTQIA2S+, and Ethnic Diversity

• Corporate Social Responsibility initiatives