Mid-Level Genesys CCaaS Developer

This is a fully remote position, open to applicants in United States.

📋 Description

• Design, configure, develop, integrate, test, document, and maintain Genesys functionalities utilizing Genesys Cloud CX, Architect flows, queues, routing, telephony, IVR, APIs, integrations, workforce engagement, quality, analytics, and contact center operations.

• Set up contact center flows, queues, routing, IVR, integrations, reporting, and omnichannel capabilities.

• Convert business, mission, security, accessibility, and operational requirements into effective technical solutions.

• Assist with platform architecture, backlog refinement, implementation planning, release readiness, and production transition tasks.

• Create reusable patterns, configuration standards, automation, documentation, and support processes.

• Diagnose issues across platform configuration, code, data, APIs, identity, security, performance, and user experience.

• Collaborate with cybersecurity, privacy, data, infrastructure, QA, and change management teams.

• Keep technical documentation, design choices, implementation notes, test evidence, and operational runbooks up to date.

• Provide support for cloud contact center implementation, omnichannel routing, workforce workflows, reporting, integrations, and operational assistance for government clients.

⛳️ Requirements

• Bachelor’s degree in Computer Science, Information Systems, Software Engineering, Data Analytics, Cybersecurity, or a related field, or equivalent professional experience.

• Over 4 years of experience in hands-on platform development or integration.

• Practical experience with Genesys implementation, configuration, development, integration, testing, or operations.

• Experience working with Agile delivery teams and converting stakeholder needs into sustainable technical outcomes.

• Strong practical knowledge of Genesys capabilities, implementation patterns, administration, development, integration, and lifecycle management.

• Ability to design and implement secure, supportable, and upgrade-aware solutions.

• Familiarity with APIs, identity and access controls, data management, testing, monitoring, troubleshooting, and release coordination.

• Capability to document technical designs, configuration decisions, operational procedures, test results, and risks.

• Eligibility to obtain a Public Trust clearance.

• Desired: Genesys Cloud CX certification, contact center engineering certification, cloud certification, or similar integration credentials.

• Desired: Experience in supporting federal government IT environments, Public Trust programs, or regulated enterprise delivery.

• Desired: Knowledge of Section 508, cybersecurity, auditability, data protection, and operational documentation.

• Desired: Experience with DevSecOps practices, CI/CD pipelines, automated testing, infrastructure as code, or platform release automation.

• Desired: Understanding of NIST controls, FISMA, FedRAMP-authorized services, audit evidence, and least privilege principles.

• Desired: Familiarity with Microsoft 365, ServiceNow, Atlassian, Snowflake, data catalog, CRM, or enterprise integration ecosystems.

🏝️ Benefits

• Health, dental, and vision insurance.

• 401K with company matching.

• Flexible spending accounts.

• Paid holidays.

• Three weeks of paid time off.