Mid-Level Account Management Executive

This is a fully remote position, open to applicants in Brazil.

📋 Description

• Oversee the client portfolio in a comprehensive, consultative, and strategic manner.

• Ensure customer retention and predictability in revenue.

• Identify client pain points and requirements, linking them to the appropriate mix of products and solutions.

• Track and manage key performance indicators.

• Balance objectives across various business lines.

• Resolve moderately complex issues by synthesizing information from multiple internal teams.

• Provide technical support to junior professionals and share best practices.

• Facilitate alignment meetings and forums with diverse stakeholders.

• Report on progress and maintain transparency regarding deliverables.

⛳️ Requirements

• Bachelor's degree or an equivalent higher education qualification.

• Demonstrated experience in Account Management, Corporate Customer Service, or Customer Success within the B2B sector.

• Ability to comprehend the pain points of commercial partners and convert them into strategic solutions.

• Proven track record of consistently meeting targets and delivering effective solutions.

• Resilience in high-volume work environments.

• Capability to make informed decisions independently, without the need for constant supervision.

• Strong sense of ownership and accountability.

• Excellent verbal and written communication skills.

• Preferred: experience with corporate benefits, engagement platforms, or startups.

• Preferred: experience in mapping and optimizing internal customer service workflows.

• Preferred: practical knowledge of advanced automation and data analysis tools.

🏝️ Benefits

• Flash Card offering flexible benefits for food, meals, mobility, healthcare, education, culture, and wellness.

• Medical insurance.

• Dental insurance.

• Life insurance.

• Transportation allowance.

• Home-office allowance.

• Childcare assistance.

• Extended maternity and paternity leave.

• TotalPass.

• OnHappy.

• Partnership for pet benefits with Guapeco.

• C4life, providing legal, emotional, social, and financial assistance, along with pet support.

• +Família by Avus, offering support and benefits for various life stages.

• Partnership with SESC.

• Profit Sharing and Results Program.

• Birthday day off.

• Autonomy to create, test, and transform ideas into tangible solutions.

• Accelerated learning opportunities.

• Inclusive and diverse work environment.