Menufy Support Specialist, Bilingual Thai

This is a fully remote position, open to applicants in Texas.

📋 Description

• Handle incoming calls from customers or restaurants.

• Conduct outbound follow-up calls to address acknowledgment errors.

• Oversee incoming email and text inquiries through the CRM portal.

• Return calls for voicemails that create tickets.

• Execute minor troubleshooting for product or service issues.

• Direct calls and tickets to the appropriate channels when required.

• Facilitate and document precise communication between restaurants and customers.

• Carry out various clerical tasks as needed.

⛳️ Requirements

• High school diploma or its equivalent.

• Proficient in English.

• Proficient in Thai.

• Willingness to work evening and weekend shifts.

• Strong written and verbal communication abilities.

• Excellent critical thinking and problem-solving skills.

• Competent in operating computers within a Windows-based environment.

• Experience in a call center is advantageous.

• Background in the food industry is a plus.

• Self-motivated and able to work independently.

🏝️ Benefits

• Competitive salary.

• Opportunities for career advancement.

• Comprehensive training programs.