Menufy Support Specialist, Bilingual Mandarin

This is a fully remote position, open to applicants in Texas.

📋 Description

• Handle incoming calls from customers and restaurants.

• Conduct outbound follow-up calls to address acknowledgment errors.

• Oversee incoming email or text-generated tickets via the CRM portal.

• Return calls for voicemails that result in ticket generation.

• Carry out minor troubleshooting for product or service-related issues.

• Direct calls and tickets to the appropriate channels when necessary.

• Facilitate and document precise communication between restaurants and customers.

• Execute various clerical tasks as needed.

⛳️ Requirements

• At least a high school diploma or equivalent.

• Proficient in English.

• Proficient in Mandarin.

• Willingness to work evening and weekend shifts.

• Strong written and verbal communication abilities.

• Excellent critical thinking and problem-solving skills.

• Competent in operating a computer within a Windows-based environment.

• Must possess authorization to work in the United States without the need for sponsorship, now or in the future.

• Previous call center experience is an advantage.

• Experience in the food industry is a plus.

• Self-motivated and able to work independently.

🏝️ Benefits

• Competitive salary and performance-based incentives.

• Comprehensive health benefits package.

• Opportunities for professional development and career advancement.

• Dynamic and supportive work environment.