Mental Health Patient Coordinator

This is a fully remote position, open to applicants in New York.

📋 Description

• Coordinate all appointments with providers for patients, referring physicians, and facilities across various states.

• Convey essential information to patients and staff, including details about insurance coverage, financial responsibilities, and appointment dates/times.

• Deliver warm, friendly, and exceptional customer service to patients, referral sources, and staff members.

• Schedule, reschedule, and cancel initial and follow-up appointments accurately using established practice scheduling protocols and tools.

• Provide precise and courteous information regarding services to physicians and other callers.

• Respond effectively and swiftly to requests from patients, providers, and team members.

• Maintain and update patient information while having a thorough understanding of insurance protocols.

• Determine insurance benefits utilizing eligibility systems, online resources, or phone inquiries.

• Clarify benefits and financial responsibilities to patients and/or their guarantors.

• Address billing inquiries, collect out-of-pocket payments, and process payments accurately.

• Communicate insurance-related issues and collaborate with billing teams to resolve coverage discrepancies.

• Manage insurance panels and secure approval for schedule alterations or cancellations.

• Achieve goals and objectives assigned by management.

• Escalate issues to management and undertake additional duties based on patient requirements.

• Comply with quality and productivity standards.

⛳️ Requirements

• Experience with insurance eligibility processes.

• Bilingual in Spanish is mandatory.

• Strong attention to detail is essential.

• Excellent organizational skills are required.

• Ability to manage multiple tasks and prioritize effectively.

• Capability to collaborate well within a team-oriented environment.

🏝️ Benefits

• Competitive salary and benefits package.

• Opportunities for professional development and training.

• Supportive work environment that values teamwork and collaboration.