Membership Sales Associate – Inside Sales

This is a fully remote position, open to applicants in California, +14 more states.

📋 Description

• Act as the primary point of contact for incoming membership inquiries through phone, email, and text.

• Swiftly respond to new inquiries and arrange discussions with potential members.

• Conduct initial discovery discussions to gauge the needs, priorities, and interest of prospective members in Sollis’ services.

• Inform prospective members about Sollis’ care model, services, physician access, and membership advantages.

• Assist qualified prospects in navigating the enrollment process for suitable membership options.

• Collaborate with senior Membership Directors on intricate or high-touch member communications.

• Keep precise and timely records of outreach, follow-ups, and activities in Salesforce.

• Join tours of Sollis facilities upon request if located within one of the company’s markets.

• Work with Member Services, Operations, and Clinical teams to facilitate new-member onboarding.

• Provide insights on lead quality, member inquiries, and common objections to enhance sales processes and marketing materials.

• Represent Sollis with professionalism and empathy during member interactions.

⛳️ Requirements

• Bachelor’s degree is mandatory.

• 2–3 years of experience in sales, customer-facing, hospitality, or service-oriented positions.

• Preferred experience in handling inbound leads, achieving goals, or supporting a sales process.

• Quota-carrying experience is a plus.

• Familiarity with Salesforce or other CRM systems is advantageous (training will be provided).

• Willingness to work a fixed weekly schedule that includes regular weekend and/or evening hours, including holidays as required.

• Pacific Time working hours are necessary.

• Strong written and verbal communication abilities.

• Comfort in engaging prospective members through phone and email.

• High level of responsiveness and follow-through.

• Natural empathy and a customer-first attitude.

• Willingness to learn consultative sales techniques and be coachable.

• Excellent organizational skills with the ability to manage multiple conversations at once.

• Capability to work collaboratively while owning individual performance goals.

• Interest in healthcare, hospitality, or premium service experiences.

🏝️ Benefits

• Comprehensive benefits package including healthcare, dental, and vision.

• 401K with a 3% match.

• Unlimited PTO and generous sick leave.

• 12 observed holidays.

• Complimentary Sollis Health membership for you and your eligible family members.

• Employee stock options available.

• Annual allocations for professional development.

• A modern, elegant, and upscale work environment.