Membership Engagement Manager

This is a fully remote position, open to applicants in Colombia.

📋 Description

• Achieve or surpass revenue goals for new memberships, renewals, and TM Forum services and programs.

• Oversee and expand member and prospect accounts throughout Colombia and select Latin American markets.

• Formulate and implement account strategies focused on engagement, retention, growth, and strategic partnerships.

• Establish and sustain a robust opportunity pipeline through prospecting, networking, referrals, events, and executive interactions.

• Manage primary relationships for designated accounts, engaging with operational teams and C-suite executives.

• Execute business reviews and strategic discussions with members.

• Discover opportunities for sponsorship, exhibitions, research, media, and event sales.

• Keep records of opportunities, forecasts, accounts, and engagements in Salesforce and other reporting tools.

• Collaborate with Program Management, Marketing, Research, Sales Enablement, and regional leadership.

• Represent TM Forum at conferences, webinars, trade associations, and customer events.

• Enhance knowledge of regional telecommunications, technology, and digital transformation trends.

• Provide market insights on competition, regulations, industry initiatives, and emerging challenges in telecommunications.

• Work across various cultures, time zones, and international teams.

• Deliver presentations, proposals, account reviews, and executive communications in both English and Spanish.

⛳️ Requirements

• Over 5 years of experience in telecommunications, technology, digital services, or a related field.

• Experience in account management, customer success, business development, or consultative sales.

• Proven ability to establish executive-level relationships and engage with senior decision-makers.

• Background in managing revenue targets, renewals, pipeline development, and customer engagement.

• Native or near-native proficiency in both Spanish and English.

• Outstanding verbal, written, presentation, and negotiation skills in Spanish and English.

• In-depth understanding of the telecommunications ecosystem, encompassing service providers, technology vendors, cloud providers, and digital service entities.

• Experience with Salesforce CRM, including managing forecasts, pipelines, and account reporting.

• Strong commercial acumen with a track record of meeting growth and retention goals.

• Preferred: experience in Latin American markets, especially Colombia, Mexico, Chile, Peru, Central America, and the Caribbean.

• Preferred: familiarity with AI, automation, autonomous networks, customer experience modernization, cloud transformation, and Open Digital Architecture (ODA).

• Preferred: experience with telecom operators, CSPs, system integrators, and technology partners.

• Preferred: knowledge of membership organizations, industry associations, standards bodies, or technology consortiums.

• Preferred: experience presenting at industry events, conferences, or executive workshops.

• Proficiency in Portuguese is a plus.

• Ability to work autonomously in a remote and regional setting.

• Comfortable in a dynamic international organization.

🏝️ Benefits

• Fully remote work arrangement.

• Regular travel throughout Colombia and Latin America.

• Occasional international travel.

• Inclusive workplace and global community.

• Opportunities to collaborate with international teams and industry leaders.