Member Services Executive, Bilingual: English / Spanish

This is a fully remote position, open to applicants in Alabama, +34 more states.

📋 Description

• Respond to member inquiries via phone and email regarding account setup, test kit administration, sample collection, and secure access to test results.

• Perform proactive outreach calls to enroll eligible members in customized health programs.

• Follow up on outstanding test kit returns.

• Collaborate with clinical staff to escalate complex cases as necessary.

• Assist members in navigating the digital platform, accessing the portal, and setting up MFA.

• Keep confidential and compliant documentation of member interactions in Salesforce.

• Contribute to testing new platform features, tools, and system enhancements.

• Identify operational inefficiencies and suggest improvements to standard operating procedures.

⛳️ Requirements

• Native or full professional proficiency in both English and Spanish (written, verbal, and comprehension).

• Over 2 years of experience in an inbound/outbound call center or customer-facing position.

• Bachelor’s Degree or equivalent practical experience.

• High level of digital literacy.

• Practical experience with CRM tools, particularly Salesforce.

• Familiarity with Google Workspace.

• Outstanding written, verbal, and interpersonal communication skills.

• Strong active listening skills.

• High emotional intelligence.

• Natural empathy for patient health journeys.

• Excellent problem-solving abilities in a fast-paced environment.

• Candidates must be authorized to work for any employer in the U.S.

• Capability to work at a computer terminal using a monitor, keyboard, and mouse for extended periods.

• Ability to stoop, bend, reach for equipment and supplies, and perform frequent repetitive motions on the computer.

• Ability to lift, carry, push, pull, and move light objects weighing up to 20 pounds.

• Proficient in verbal communication, discerning auditory information, and visually perceiving details.

🏝️ Benefits

• Dental insurance.

• Vision insurance.

• Multiple group medical plans.

• 401(k) retirement savings plan.

• Group life insurance.

• Accidental death and dismemberment (AD&D) insurance.

• Flexible spending account (FSA).

• Health savings account (HSA).

• Commuter benefits.

• Employer-paid short-term (STD) and long-term disability (LTD) insurance.

• Supplemental spouse life insurance.

• Legal insurance.

• Employee assistance program.

• Home health testing kits.

• Fertility medication discount program.

• Flexible vacation time.

• Accrued paid sick time.

• 10 paid holidays.

• 2 floating holidays for full-time non-exempt employees.

• 8 weeks of paid parental leave for eligible employees.

• Additional paid weeks for the birthing parent.

• 4 weeks paid caregiver leave.

• Monthly Lifestyle Spending Account allowance.