Member Sales Manager

This is a fully remote position, open to applicants in Argentina.

📋 Description

• Develop and enhance the member acquisition process, including call scripts, objection handling, follow-up strategies, and lead routing from initial contact to move-in.

• Set response-time expectations and lead coverage strategies tailored to the hours and time zones served.

• Define daily and weekly activity and booking targets, maintain a transparent performance scoreboard, and ensure accountability among agents.

• Review call recordings, offer constructive feedback, coach agents, and exemplify effective selling techniques when necessary.

• Evaluate lead quality, connection rates, conversion rates, and cost per booking to enhance sales performance.

• Create reliable reporting and attribution across lead sources, agent performance, and bookings, while identifying opportunities for automation.

• Recruit, train, develop, and manage a high-performing sales team; make performance-related decisions and assess the need for additional headcount.

• Collaborate closely with Sales Leadership, Sales Ops, Product, Marketing, and Member Experience teams.

• Take ownership of the processes, performance, and personnel responsible for increasing bookings, improving conversion rates, and managing member acquisition costs.

• Engage in the interview process, including evaluating a sales assessment when applicable.

⛳️ Requirements

• Over 5 years of experience in inside sales, high-volume outbound sales, or contact center leadership.

• A minimum of 2 years managing a team of 15 or more individuals.

• Proven track record of achieving or surpassing sales targets through team performance, with quantifiable results.

• Experience in constructing or restructuring sales cadences, lead routing models, service-level agreements (SLAs), and incentive frameworks.

• Expertise in managing, developing, and holding distributed, remote, or offshore sales teams accountable.

• Strong grasp of sales funnel metrics, including time to contact, connection rates, conversion rates, and cost per booking.

• Experience in coaching sales representatives using call recordings, performance metrics, and specific behavioral feedback.

• Proficiency in working with CRMs and sales or support platforms such as HubSpot, Zendesk, or Intercom.

• Background in generating reports and utilizing power dialers and sales engagement platforms.

• Hands-on, data-driven leadership approach, excellent communication skills, ability to thrive in a dynamic environment, make swift decisions, and adapt strategies based on outcomes.

🏝️ Benefits

• Competitive salary and performance-based incentives.

• Opportunities for professional development and career advancement.

• Flexible work environment with options for remote work.

• Comprehensive benefits package including health, dental, and retirement plans.

• Collaborative team culture focused on innovation and growth.