Member Engagement Operations Associate

This is a fully remote position, open to applicants in United States.

📋 Description

• Develop, evaluate, initiate, and assess campaigns via SMS, email, print, outbound calls, MyDevoted, and chat.

• Create audiences and configurations as specified, including test and control segments, ensuring accurate variant tracking.

• Adhere to specific SOPs, timelines, and checklists to maintain compliance for every campaign.

• Conduct pre- and post-launch quality assurance, including audience verification, business rule checks, volume confirmation, and SME reviews.

• Implement suppression rules and review contact history.

• Identify inaccuracies, omissions, or automatable checks and enhance QA standards.

• Monitor responses post-launch and promptly escalate any issues.

• Keep ticket documentation, status updates, and ownership information current in Monday.com.

• Assist in the refresh cycle for automated campaigns.

• Manage and categorize campaign inventory.

• Provide documentation to member service and outreach teams for new campaign launches.

• Monitor and report on campaign performance, including comparisons between test and control results.

• Compile and verify data behind performance readouts.

• Develop and sustain templates, checklists, and SOPs.

⛳️ Requirements

• 1-3 years of experience in communications, digital strategy, engagement projects, or consulting; or a recent college/graduate with internship experience or proven capability.

• Exceptional attention to detail and a genuine commitment to accuracy.

• Some familiarity with data and analytics tools for decision-making.

• Fast learner of new tools and systems.

• Capable of simplifying and articulating complex information clearly.

• Independent, collaborative, and communicative in a fast-paced startup setting.

• Availability to work East Coast hours (~8:30am–5:30pm ET).

• Professional proficiency in Spanish, both written and spoken, with an understanding of cultural relevance and translation quality. Preferred, but not required.

• Experience in healthcare technology or public health.

• Exposure to A/B testing, holdouts, or campaign measurement.

• Familiarity with Monday.com, Asana, Jira, or similar project management tools.

• Interest in leveraging AI and automation to minimize manual tasks.

🏝️ Benefits

• Employer-sponsored health, dental, and vision plans with low or no premium.

• Generous paid time off.

• $100 monthly stipend for mobile or internet expenses.

• Stock options available for all employees.

• Bonus eligibility for all positions, excluding Director and above.

• Parental leave program.

• 401K program.