Member Engagement Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Design campaigns that assist eligible members in discovering Clover Care Services and engaging with home-based care.

• Organize outreach efforts in collaboration with care-delivery teams to ensure that demand translates into feasible visits.

• Enhance the journey from awareness to completed visit by pinpointing obstacles and testing messages, channels, and calls to action.

• Develop communications that clarify services, set expectations, prepare members for visits, and foster ongoing engagement.

• Create member outreach materials, caregiver resources, physician communications, mailers, emails, texts, call scripts, web content, and short videos.

• Utilize approved AI tools to explore concepts, generate variations, develop assets, and expedite iteration.

• Collaborate with clinical, legal, and compliance teams and ensure materials pass through the review process.

• Oversee work from initial brief through to launch.

• Leverage campaign performance and stakeholder feedback to enhance response rates, scheduling, completed visits, and overall understanding.

• Establish performance baselines, identify outreach deficiencies, and implement improvements.

• Develop an AI-assisted workflow and a consistent testing methodology.

• Cultivate a distinctive practice voice and a repeatable engagement process.

⛳️ Requirements

• Strong creative aptitude in writing, design, or content production, with the ability to collaborate across related disciplines.

• Skill and personality in writing tailored for members, caregivers, and physicians.

• Comprehension of how engagement influences growth and the ability to link campaigns to outcomes.

• Capability to grasp clinical details and select relevant information for messaging.

• Ability to balance regulatory Medicare requirements with engaging language.

• Experience collaborating with compliance teams.

• Proficiency in utilizing AI to guide, challenge, and assess generated content.

• Experience taking projects from concept to delivery and articulating post-launch results.

• Background in healthcare or regulated industries is advantageous.

• Demonstrated evidence of creative skill, judgment, and a willingness to learn.

🏝️ Benefits

• Competitive base salary.

• Equity opportunities.

• Performance-based bonus program.

• 401(k) matching.

• Regular compensation reviews.

• Comprehensive medical, dental, and vision coverage.

• No-Meeting Fridays.

• Monthly company holidays.

• Mental health resources.

• Generous flexible time-off policy.

• Remote-first culture.

• Learning programs.

• Mentorship.

• Professional development funding.

• Regular performance feedback and reviews.

• Employee Stock Purchase Plan (ESPP) offering discounted equity opportunities.

• Reimbursement for office setup expenses.

• Monthly cell phone & internet stipend.

• Collaboration with global teams.

• Paid parental leave for all new parents.