Member Engagement Coordinator, Bilingual Spanish

This is a fully remote position, open to applicants in United States.

📋 Description

• Make an average of 50 outbound calls each hour utilizing an automated dialing system.

• Provide, clarify, and arrange free in-home or virtual health assessments with licensed professionals.

• Manage around 85% outbound and 15% inbound calls.

• Employ pre-approved scripts to ensure consistent and precise communication with members.

• Articulate the objectives and specifics of scheduling healthcare evaluations.

• Address objections with effective rebuttals and guide prospects towards scheduling.

• Use various systems to book providers for in-home or virtual evaluations.

• Modify, reschedule, or cancel appointments as needed.

• Achieve daily performance targets concerning appointments, calls, handling time, and productivity.

• Be available for overtime as needed based on business requirements.

• Engage in peer-to-peer coaching sessions as necessary.

• Adhere to HIPAA regulations to safeguard member privacy.

• Immediately report any member complaints to supervisors.

⛳️ Requirements

• High School Diploma or equivalent qualification.

• Proficient in Spanish (reading, writing, and conversation).

• Bilingual in both Spanish and English.

• Eagerness to thrive in a results-oriented outbound call center environment.

• Strong sales ability with a focus on earning monthly incentives.

• Driven to meet productivity targets with a strong work ethic.

• Excellent communication skills; approachable and conversational with members.

• Ability to adhere to a fixed daily schedule, accept feedback, and maintain confidentiality.

• Skilled in using multiple computer systems concurrently.

• Previous experience in high-volume, fast-paced call centers and with auto-dialers is highly preferred.

• Authorized to work in the United States.

• Successful completion of pre-employment testing, background checks, and drug screening.

• If selected, provide two valid, current IDs and proof of education during onboarding.

• Reliable wired internet connection with 20 Mbps upload, 5 Mbps download, and latency at or below 100 ms.

• Satellite, cellular, hotspot, or Wi-Fi connections are not acceptable.

• A quiet and secure workspace free from distractions.

• Employees are responsible for providing their own workspace furniture.

• Accountability for work schedules and adherence to security standards.

🏝️ Benefits

• Two weeks of paid, mandatory training.

• All necessary equipment will be provided.

• Competitive benefits package.

• Paid time off (PTO).

• Opportunities for growth and development.

• Monthly incentive plan; top performers can earn up to $1045.00 in incentives.

• Top ten Minimum Essential Coverage (MEC) earners qualify for an additional $250.

• Fully remote, work-from-home arrangement.