Gestionnaire de Cas, Bilingue

This is a fully remote position, open to applicants in Canada.

📋 Description

• Oversee designated projects and/or cases

• Comply with standard company procedures

• Execute call-center initiatives and offer telephone assistance to patients, healthcare providers, and funding organizations

• Assist with funding and accessibility concerns, encompassing private, public, and special access programs along with compliance initiatives

• Administer and adhere to case-management protocols, which include clinical monitoring, data accumulation, continuous patient follow-up, compliance, monitoring therapy disruptions/discontinuations, reporting adverse events, and collaborating with primary healthcare providers

• Conduct pharmaceutical and biotechnology market research activities involving physicians, patients, pharmacists, and allied health professionals

• Make a substantial number of outbound calls related to patient programs

• Record all activities in the program-specific database

• Engage in refresher and specialized training concerning products or programs

• Provide insights on protocols, databases, processes, and inter-departmental interactions

• Update the manager, pod, and program-trained colleagues on case-management status during scheduled absences

• Assist in training new caseworkers through observation and call monitoring

• Report all adverse events to the designated departments

• Carry out additional duties and tasks as necessary

⛳️ Requirements

• Comprehensive training in business administration, accounting, sales, marketing, computer sciences, or related fields, typically acquired through a two-year associate's degree program or an equivalent blend of education and experience

• At least one (1) year of customer service experience

• Bilingual in French and English is essential

• Capability to manage multiple tasks simultaneously

• Strong attention to detail

• Excellent problem-solving abilities

• Experience in the medical and pharmaceutical sectors is advantageous

• Proficiency in Word, Excel, and Outlook

• Advanced understanding of the pharmaceutical distribution sector

• Familiarity with an automated warehouse operating system

• Strong business and financial insight

• Solid analytical and mathematical expertise

• Effective oral and written communication capabilities

• Strong interpersonal and leadership qualities

• Good organizational skills

• Ability to consistently comply with deadlines

• Excellent presentation abilities

• Proficient in Microsoft Word, Excel, PowerPoint, and other Office applications

• May regularly interact with unilingual English-speaking customers, patients, or cross-functional colleagues

🏝️ Benefits

• Medical, dental, and vision coverage

• Backup dependent care options

• Adoption support

• Coverage for infertility treatments

• Assistance with family building

• Solutions for behavioral health

• Paid parental leave

• Paid caregiver leave

• Training programs available

• Resources for professional development

• Mentorship opportunities

• Employee resource groups

• Volunteer opportunities