Bilingual Patient Care Liaison CST/PST

This is a fully remote position, open to applicants in United States.

📋 Description

• Provide updates to providers and attorneys regarding appointment scheduling, confirmations, and rescheduling statuses.

• Arrange patient appointments efficiently.

• Follow up with patients to reduce no-shows and address escalations.

• Coordinate the delivery of scan reports, imaging records, and lien forms to attorneys.

• Act as the primary point of contact for inquiries from attorneys and providers.

• Manage communications via phone, email, and text.

• Keep precise interaction records in the internal database, Slack, and email.

• Collaborate with sales, scheduling, interops, and accounts receivable teams to troubleshoot issues.

• Achieve and surpass service level agreements (SLAs) for response times and follow-ups.

• Document and escalate recurring issues while implementing process enhancements.

• Foster relationships with patients, providers, and attorneys through clear, professional, and timely communication.

• Attain proficiency in Front, Dialpad, and scheduling systems.

• Deliver appointment information, imaging reports, and lien forms with over 98% accuracy.

⛳️ Requirements

• Proficiency in both English and Spanish.

• Experience in a dynamic customer service or communications position, preferably within a healthcare or legal context.

• Outstanding communication skills across phone, email, and chat platforms.

• Exceptional attention to detail and accuracy in both communication and documentation.

• Capable of proactively identifying issues and collaborating with cross-functional teams.

• Skilled in managing multiple tasks and priorities to meet deadlines and SLAs.

• Experience with CRM systems, scheduling software, telephony platforms such as Dialpad, and other communication tools.

• AI-aware: comfortable utilizing AI for administrative tasks, documentation, or research while applying human judgment concerning patient data.

🏝️ Benefits

• Flexible remote or hybrid work options.

• Dedicated budget for personal development.

• Medical, vision, and dental insurance coverage.

• 28+ days of paid time off, including PTO and wellbeing days.

• Paid parental leave.

• 401k retirement plan.

• All the necessary equipment to perform your best work.

• Inclusive, people-first policies designed by our team, for our team.