Member Advocate

This is a fully remote position, open to applicants in Massachusetts.

📋 Description

• Address inquiries from members and resolve their issues

• Clarify details regarding members’ medical and dental plans

• Deliver attentive, friendly, and compassionate customer service

• Assist members in finding the necessary answers and solutions

• Engage in calls with members for the majority of each week

• Take part in phased training for new hires

• Commit time to personal learning, development, and research

• Promote career advancement and growth

• Operate within a structured, supportive, fast-paced, and unscripted service center environment

• Adhere to fixed shift schedules with designated lunch and break times

⛳️ Requirements

• High school diploma or equivalent is mandatory

• Minimum of 1 year of customer service experience, involving regular communication with customers via phone, email, and/or in person

• Strong understanding and comfort with technology, particularly Microsoft Office applications

• Quick adaptability to new tools and software

• Located in the Eastern Standard time zone

• Capability to frequently speak and use a headset while handling phone calls

• Capacity to remain seated for extended periods while working at a computer

• Ability to create an ergonomically comfortable and distraction-free workspace

• Willingness to comply with BCBSMA’s Hybrid Working Guidelines, including participating in training and meetings via video

• Experience in dynamic, unscripted, service-oriented environments is highly preferred

• Bilingual skills are strongly desired

🏝️ Benefits

• Annual raise/bonus contingent on performance

• Health benefits provided

• Wellness initiatives available

• Tuition reimbursement options

• 401(k) retirement plan benefits

• Paid holidays included

• Vacation time offered

• Personal time available

• Wellness time provided

• Internal career pathing opportunities

• Individual mentorship programs

• Networking events and activities

• Opportunities for internal career advancement

• Employee Resource Groups available

• Paid time off included

• Medical, dental, and vision insurance offered

• Comprehensive suite of well-being benefits