Medication Adherence Technician

This is a fully remote position, open to applicants in Florida.

📋 Description

• Conduct outbound calls to patients and healthcare professionals concerning medications, adherence, and the resolution of barriers.

• Evaluate, investigate, and resolve obstacles to prescription regimen adherence.

• Collaborate with healthcare professionals, pharmacies, providers, clinical pharmacists, and the pharmacy department.

• Support patients with medication refills, synchronization, and requests for 90-day supplies.

• Document medication adherence prescription requests and requirements.

• Oversee prescription transmission, processing, insurance adjudication, error resolution, packaging, and preparation for dispensing.

• Adhere to medication adherence workflows for patient enrollment and medication regimen delivery.

• Ensure tasks related to prescription processing are accurate and verified prior to dispensing.

• Achieve outreach targets set by leadership through telephone, email, and mail communications.

• Offer feedback and solutions to enhance the medication adherence experience for patients and clients.

• Assist in training clinical staff involved in Part D HEDIS measures.

• Perform additional duties as assigned by management.

⛳️ Requirements

• High School Diploma or equivalent is required; additional experience beyond the minimum may be considered in place of the required education on a year-for-year basis.

• Certification as a Pharmacy Technician or Medication Assistant with at least 6 months of relevant work experience, or a minimum of 2 years of experience in a medication dispensing/pharmacy environment or call center.

• Basic knowledge and understanding of standard medication adherence practices, protocols, techniques, functions, and processes.

• Exceptional interpersonal, telephone communication, written, verbal, listening, and pharmaceutical calculation abilities.

• Strong organizational and prioritization skills.

• Excellent time-management skills and attention to detail.

• Customer service orientation with patience, calmness, and empathy in challenging situations.

• Capacity to actively listen, comprehend patient inquiries, and provide accurate responses or solutions.

• Ability to make informed decisions and follow up on problematic situations.

• Capability to handle sensitive and confidential patient, departmental, or company information with discretion.

• Proficiency in interacting with internal and external stakeholders at all levels.

• Ability to multitask in a fast-paced healthcare environment.

• Proficient in Microsoft Office Suite, including Word, Excel, PowerPoint, and Outlook, as well as database and presentation software.

• Willingness and ability to travel locally, regionally, divisionally, or domestically up to 10% of the time.

• Fluent in spoken and written English.

🏝️ Benefits

• Comprehensive benefits.

• Opportunities for career development and advancement.

• Work-life balance.

• Potential for bonuses or commissions.