Medical Virtual Assistant – MVA

This is a fully remote position, open to applicants in Venezuela.

📋 Description

• Confirm patient insurance details post check-in and ensure that the insurance information is precise, updated, and recorded.

• Analyze denied claims, determine the reasons for denial, assist in the reprocessing of claims, and monitor follow-up issues.

• Examine and manage Explanation of Benefits documents and address EOB backlogs.

• Resolve pending insurance balances and patient account discrepancies.

• Assist with claims workflows, including those for Cigna and Veterans Affairs.

• Oversee vendor payments, including issuing checks when necessary.

• Supervise the completion, accuracy, and compliance of SOAP notes.

• Monitor missed and canceled appointments while identifying scheduling patterns.

• Generate reports on balances, appointments, EOBs, denied claims, and various operational metrics.

• Facilitate communication among providers, care teams, and administrative staff.

• Identify gaps in workflows, billing issues, documentation delays, scheduling problems, and patient account concerns.

• Propose effective solutions to enhance clinic efficiency.

⛳️ Requirements

• At least 1 year of experience as a Medical Virtual Assistant.

• Background in supporting a healthcare practice in the US.

• Familiarity with insurance verification, EOBs, claims, denied claims, patient balances, or billing support.

• Knowledge of CPT and ICD-10 coding.

• Excellent English communication skills, both written and verbal.

• Strong executive presence and a professional communication style.

• Must be proficient in Mac OS.

• Exceptional attention to detail and follow-through.

• Capability to work independently with minimal supervision.

• Demonstrated leadership, ownership, or accountability in a prior role.

• Proactive approach with the ability to foresee needs before they arise.

• Highly detail-oriented regarding billing, documentation, and reporting responsibilities.

• Strong critical thinking and problem-solving abilities.

• Emotionally intelligent and patient while interacting with a busy provider.

• Confident, professional, and organized in communication.

• Willing to take personal responsibility for assigned tasks.

• Resourceful and self-motivated in learning new workflows.

• Trustworthy, reliable, and comfortable handling sensitive information.

🏝️ Benefits

• Performance-based salary increase after 6 months.

• Flexible remote work arrangement.

• 30 hours of work per week.