Medical Virtual Assistant, MVA

This is a fully remote position, open to applicants in Venezuela.

📋 Description

• Verify patient insurance after check-in, usually around 15 minutes post the scheduled appointment time.

• Ensure that insurance information is precise, up-to-date, and accurately documented.

• Review denied claims, determine reasons for denial, assist with claim reprocessing, and follow up on any missing information.

• Evaluate and process Explanation of Benefits documents while clearing EOB backlogs.

• Analyze outstanding insurance balances and patient account issues, coordinating resolutions as necessary.

• Support workflows related to claims, including those for Cigna and Veterans Affairs.

• Assist with coordinating vendor payments, including check payments when required.

• Oversee the completion, accuracy, and compliance of SOAP notes.

• Monitor missed appointments, cancellations, and scheduling trends.

• Prepare reports detailing outstanding balances, missed and canceled appointments, EOB backlogs, denied claims, and other operational metrics.

• Provide clear insights and practical recommendations in reports when necessary.

• Facilitate communication among the provider, care team, and administrative staff.

• Identify gaps in workflows, billing concerns, documentation delays, scheduling problems, and patient account issues.

• Suggest practical solutions to enhance clinic efficiency.

⛳️ Requirements

• A minimum of 1 year of experience as a Medical Virtual Assistant.

• Experience supporting a healthcare practice in the United States.

• Familiarity with insurance verification, EOBs, claims, denied claims, patient balances, or billing support.

• Knowledge of CPT and ICD-10 codes.

• Excellent English communication skills, both written and verbal.

• Strong executive presence and a professional communication style.

• Must be proficient in Mac OS.

• Exceptional attention to detail and follow-through.

• Ability to work independently with minimal supervision.

• Proven experience in leadership, ownership, or high accountability in a prior role.

• Proactive and capable of anticipating needs before being asked.

• Strong critical thinking and problem-solving abilities.

• Emotionally intelligent and patient when interacting with a busy provider.

• Confident, professional, and organized in communication.

• Able to take personal responsibility for assigned tasks.

• Resourceful and self-motivated when learning new workflows.

• Trustworthy, dependable, and comfortable managing sensitive information.

• Previous experience supporting a chiropractic clinic is preferred.

• Familiarity with Cigna or Veterans Affairs claims is a plus.

• Experience in clearing EOB or billing backlogs is advantageous.

• Background in preparing operational or billing reports is beneficial.

• Experience mentoring, training, or supporting new team members is a plus.

• Experience working closely with a clinic owner, provider, or executive-level leader is a bonus.

🏝️ Benefits

• Performance-based increase after 6 months.

• Remote work arrangement.

• 30 hours per week / 6 hours per day, Monday to Friday.