Medical Virtual Assistant, MVA

This is a fully remote position, open to applicants in Peru.

📋 Description

• Confirm patient insurance details post check-in, generally about 15 minutes following the scheduled appointment time.

• Ensure that insurance information is accurate, up-to-date, and thoroughly documented.

• Analyze denied claims, determine reasons for denial, assist in claim resubmission, and monitor follow-ups.

• Review and manage Explanation of Benefits documents while clearing any backlogs.

• Examine outstanding insurance balances and issues with patient accounts, coordinating resolutions as necessary.

• Support the claims workflows for Cigna and Veterans Affairs.

• Oversee vendor payments, including issuing checks when required.

• Ensure completion, accuracy, and compliance of SOAP notes.

• Track missed and canceled appointments, as well as scheduling patterns.

• Prepare operational reports detailing balances, appointments, EOB backlogs, denied claims, and various other metrics.

• Deliver clear insights and actionable recommendations in reports when necessary.

• Facilitate communication among the provider, care team, and administrative personnel.

• Identify gaps in workflows, billing issues, documentation delays, scheduling problems, and patient account difficulties.

• Propose practical solutions to enhance clinic efficiency.

⛳️ Requirements

• At least 1 year of experience as a Medical Virtual Assistant.

• Experience in supporting a US healthcare practice.

• Familiarity with insurance verification, EOBs, claims, denied claims, patient balances, or billing support.

• Knowledge of CPT and ICD-10 codes.

• Excellent English communication skills, both written and spoken.

• Strong executive presence with a professional communication style.

• Must be proficient in Mac OS.

• Keen attention to detail and follow-through.

• Ability to work autonomously with minimal supervision.

• Demonstrated leadership, ownership, or high-accountability experience in a prior role.

• Proactive mindset with the ability to foresee needs before being asked.

• Highly detail-oriented regarding billing, documentation, and reporting tasks.

• Strong critical thinking and problem-solving abilities.

• Emotionally intelligent and patient when collaborating with busy providers.

• Confident, professional, and organized in communication.

• Capable of taking personal responsibility for assigned tasks.

• Resourceful and self-motivated in mastering new workflows.

• Trustworthy, reliable, and comfortable managing sensitive information.

• Previous experience supporting a chiropractic clinic is a plus.

• Familiarity with Cigna or Veterans Affairs claims is advantageous.

• Experience in clearing EOB or billing backlogs is beneficial.

• Previous experience preparing operational or billing reports is a plus.

• Experience in mentoring, training, or supporting new team members is favorable.

• Experience collaborating closely with a clinic owner, provider, or executive-level leader is beneficial.

🏝️ Benefits

• Performance-based salary increase after 6 months.

• Flexible remote work setup.

• 30 hours per week with a schedule from Monday to Friday.