Medical Virtual Assistant, MVA

This is a fully remote position, open to applicants in Peru.

📋 Description

• Confirm patient insurance details following check-in and ensure accurate documentation is maintained.

• Analyze denied claims, determine reasons for denial, assist with reprocessing, and prevent recurring errors.

• Review and process Explanation of Benefits (EOB) documents while clearing any EOB backlogs.

• Address outstanding insurance balances and resolve patient account issues.

• Provide support for Cigna and Veterans Affairs claims processes.

• Manage vendor payments, including issuing checks when necessary.

• Oversee the completion, accuracy, and compliance of SOAP notes.

• Monitor missed and canceled appointments and identify scheduling patterns.

• Generate reports on balances, appointments, EOB backlogs, denied claims, and other performance metrics.

• Facilitate communication among providers, care teams, and administrative personnel.

• Identify gaps in workflow, billing issues, documentation delays, scheduling challenges, and patient account concerns.

• Suggest practical solutions to enhance clinic efficiency.

⛳️ Requirements

• At least 1 year of experience in the role of a Medical Virtual Assistant.

• Proven experience supporting a healthcare practice in the United States.

• Familiarity with insurance verification, EOBs, claims, denied claims, patient balances, or billing support.

• Knowledge of CPT and ICD-10 coding systems.

• Excellent English communication skills, both written and oral.

• Professional communication style and strong executive presence.

• Must be proficient in Mac OS.

• High level of attention to detail and ability to follow through on tasks.

• Capable of working independently with minimal supervision.

• Demonstrated leadership, ownership, or accountability in previous roles.

• Proactive mindset with the ability to anticipate needs before being prompted.

• Highly detail-oriented with experience in billing, documentation, and reporting tasks.

• Strong critical thinking and problem-solving abilities.

• Emotionally intelligent and patient when interacting with a busy provider.

• Confident, professional, and organized in communication.

• Willing to take personal responsibility for assigned tasks.

• Resourceful and self-motivated when adapting to new workflows.

• Trustworthy, dependable, and comfortable handling confidential information.

🏝️ Benefits

• Performance-based salary increase after 6 months.

• Flexible remote work arrangement.

• 30 hours of work per week.