Medical Virtual Assistant, MVA

This is a fully remote position, open to applicants in Peru.

📋 Description

• Confirm patient insurance details post check-in and ensure proper documentation is maintained.

• Analyze denied claims, determine reasons for denial, assist with reprocessing, and follow up on any missing information.

• Evaluate and process Explanation of Benefits (EOB) documents while clearing any EOB backlogs.

• Address outstanding insurance balances and resolve patient account discrepancies.

• Facilitate claims workflows, including those for Cigna and Veterans Affairs.

• Oversee vendor payments, including issuing checks when necessary.

• Supervise the completion, accuracy, and compliance of SOAP notes.

• Monitor missed and canceled appointments to identify scheduling trends.

• Generate reports on account balances, appointments, EOB backlogs, denied claims, and operational metrics.

• Offer clear insights and actionable recommendations within reports.

• Coordinate communication among providers, care teams, and administrative personnel.

• Identify gaps in workflows, billing issues, documentation delays, scheduling problems, and patient account challenges.

• Propose solutions aimed at enhancing clinic efficiency.

⛳️ Requirements

• At least 1 year of experience as a Medical Virtual Assistant.

• Background in supporting a US healthcare practice.

• Familiarity with insurance verification, EOB processes, claims, denied claims, patient balances, or billing support.

• Knowledge of CPT and ICD-10 coding.

• Excellent English communication skills, both written and spoken.

• Strong professional presence and communication style.

• Must have Mac OS proficiency.

• Exceptional attention to detail and follow-through.

• Ability to work autonomously with little supervision.

• Demonstrated leadership, ownership, or high-accountability in prior roles.

• Proactive attitude with the ability to anticipate needs.

• Highly detail-oriented, especially regarding billing, documentation, and reporting tasks.

• Strong critical thinking and problem-solving abilities.

• Emotionally intelligent and patient while working with a busy provider.

• Confident, professional, and organized in all communications.

• Capable of taking personal responsibility for assigned tasks.

• Resourceful and self-motivated in learning new workflows.

• Trustworthy, reliable, and comfortable handling sensitive information.

• Availability from Monday to Friday, for 6 hours each day.

• Mac OS experience is mandatory.

🏝️ Benefits

• Performance-based salary increase after 6 months.

• Flexible remote work environment.

• Schedule of 30 hours per week.