Medical Virtual Assistant, MVA

This is a fully remote position, open to applicants in Mexico.

📋 Description

• Validate patient insurance post check-in, generally about 15 minutes after the scheduled appointment time.

• Ensure that insurance details are correct, up-to-date, and accurately recorded.

• Examine denied claims to identify reasons for denial, assist in claim reprocessing, and monitor follow-up actions.

• Analyze and process Explanation of Benefits (EOB) documents while addressing EOB backlog issues.

• Review outstanding insurance balances and resolve patient account discrepancies.

• Assist with claims processes, including those for Cigna and Veterans Affairs.

• Manage vendor payments, including issuing checks when necessary.

• Oversee the completion, accuracy, and compliance of SOAP notes.

• Monitor missed and canceled appointments, along with scheduling patterns.

• Generate reports on balances, appointments, EOB backlogs, denied claims, and other operational metrics.

• Offer clear insights and actionable recommendations in reports as needed.

• Facilitate communication among providers, care teams, and administrative personnel.

• Identify gaps in workflows, billing issues, documentation delays, scheduling complications, and patient account challenges.

• Suggest practical solutions to enhance clinic efficiency.

⛳️ Requirements

• At least 1 year of experience as a Medical Virtual Assistant.

• Background in supporting a U.S. healthcare practice.

• Familiarity with insurance verification, EOBs, claims management, denied claims, patient balances, or billing support.

• Knowledge of CPT and ICD-10 codes.

• Excellent English communication skills, both written and spoken.

• Strong executive presence and professional communication style.

• Must be proficient in Mac OS.

• Keen attention to detail and ability to follow through on tasks.

• Capacity to work independently with minimal supervision.

• Demonstrated leadership, ownership, or high-accountability experience in a prior position.

• Proactive approach, anticipating needs before being requested.

• Highly detail-oriented with tasks involving billing, documentation, and reporting.

• Strong critical thinking and problem-solving abilities.

• Emotionally intelligent and patient when interacting with a busy provider.

• Confident, professional, and organized in communication.

• Willingness to take personal responsibility for assigned tasks.

• Resourceful and self-motivated in learning new workflows.

• Trustworthy, dependable, and comfortable managing sensitive information.

• Previous experience supporting a chiropractic clinic is a plus.

• Familiarity with Cigna or Veterans Affairs claims is a plus.

• Experience in clearing EOB or billing backlogs is a plus.

• Background in preparing operational or billing reports is a plus.

• Experience in mentoring, training, or supporting new team members is a plus.

• Experience working closely with clinic owners, providers, or executive-level leaders is a plus.

🏝️ Benefits

• Performance-based salary increase after 6 months.

• Remote work arrangement.

• 30 hours of work per week.