Medical Virtual Assistant, MVA

This is a fully remote position, open to applicants in Mexico.

📋 Description

• Confirm patient insurance following check-in and ensure accurate insurance records are maintained.

• Analyze denied claims, determine reasons for denial, assist with the reprocessing of claims, and help prevent recurrence of errors.

• Examine and process Explanation of Benefits (EOB) documents while clearing any EOB backlogs.

• Resolve any outstanding insurance balances and address patient account concerns.

• Facilitate claims workflows, including those for Cigna and Veterans Affairs.

• Oversee vendor payments, including issuing checks when necessary.

• Ensure completion, accuracy, and compliance of SOAP notes.

• Monitor missed and canceled appointments and pinpoint scheduling trends.

• Generate reports on balances, appointments, EOB backlogs, denied claims, and other operational metrics.

• Offer clear insights and actionable recommendations in operational reports.

• Coordinate communication among the provider, care team, and administrative staff.

• Identify gaps in workflow, billing issues, documentation delays, scheduling concerns, and patient account challenges.

• Propose practical solutions aimed at enhancing clinic efficiency.

⛳️ Requirements

• At least 1 year of experience as a Medical Virtual Assistant.

• Experience in supporting a healthcare practice in the United States.

• Familiarity with insurance verification, EOBs, claims management, denied claims, patient balances, or billing support.

• Knowledge of CPT and ICD-10 coding systems.

• Excellent English communication skills, both written and verbal.

• Strong executive presence with a professional communication style.

• Must be proficient in using Mac OS.

• High attention to detail and commitment to follow-through.

• Ability to work independently with minimal oversight.

• Demonstrated leadership, ownership, or accountability in previous roles.

• Proactive in anticipating needs before being asked.

• Highly detail-oriented, especially regarding billing, documentation, and reporting tasks.

• Strong critical thinking and problem-solving abilities.

• Emotionally intelligent and patient while interacting with a busy provider.

• Confident, professional, and organized in communication.

• Capable of taking personal responsibility for assigned tasks.

• Resourceful and self-motivated in learning new workflows.

• Trustworthy, reliable, and comfortable managing sensitive information.

🏝️ Benefits

• Performance-based salary increase after 6 months.

• Flexible remote work arrangement.

• 30 hours of work per week.