Medical Virtual Assistant, MVA

This is a fully remote position, open to applicants in Mexico.

📋 Description

• Confirm patient insurance post check-in, usually about 15 minutes following the scheduled appointment.

• Ensure that insurance details are precise, updated, and adequately documented.

• Analyze denied claims, determine the reasons for denial, assist with the reprocessing of claims, and follow up on any missing information.

• Examine and process Explanation of Benefits documents, working to clear EOB backlogs.

• Review outstanding insurance balances and patient account issues, coordinating resolutions.

• Support claims workflows, including those related to Cigna and Veterans Affairs.

• Assist in coordinating vendor payments, including check payments when necessary.

• Oversee the completion, accuracy, and compliance of SOAP notes.

• Track missed and canceled appointments as well as scheduling trends.

• Generate reports on outstanding balances, missed and canceled appointments, EOB backlog, denied claims, and other operational metrics.

• Provide clear insights and actionable recommendations in reports as required.

• Facilitate communication among the provider, care team, and administrative staff.

• Identify gaps in workflow, billing issues, documentation delays, scheduling challenges, and patient account concerns.

• Suggest practical solutions to enhance clinic efficiency.

⛳️ Requirements

• A minimum of 1 year of experience as a Medical Virtual Assistant.

• Experience in supporting a US healthcare practice.

• Familiarity with insurance verification, EOBs, claims, denied claims, patient balances, or billing support.

• Knowledge of CPT and ICD-10 codes.

• Excellent English communication skills, both written and spoken.

• Strong executive presence and a professional communication style.

• Must be proficient in Mac OS.

• Exceptional attention to detail and follow-through.

• Ability to work autonomously with minimal supervision.

• Proven leadership, ownership, or high-accountability experience in a previous role.

• Proactive in anticipating needs before being requested.

• Strong critical thinking and problem-solving abilities.

• Emotionally intelligent and patient when collaborating with a busy provider.

• Confident, professional, and organized in communication.

• Capable of taking personal responsibility for assigned tasks.

• Resourceful and self-motivated when learning new workflows.

• Trustworthy, dependable, and comfortable handling sensitive information.

• Prior experience supporting a chiropractic clinic is a plus.

• Familiarity with Cigna or Veterans Affairs claims is a plus.

• Experience in clearing EOB or billing backlogs is a plus.

• Experience in preparing operational or billing reports is a plus.

• Experience mentoring, training, or supporting new team members is a plus.

• Experience working closely with a clinic owner, provider, or executive-level leader is a plus.

🏝️ Benefits

• Performance-based salary increase after 6 months.

• Flexible remote work arrangement.

• 30 hours per week schedule.