Medical Virtual Assistant, MVA

This is a fully remote position, open to applicants in Colombia.

📋 Description

• Confirm patient insurance following check-in and ensure precise insurance documentation is maintained.

• Analyze denied claims, discern reasons for denials, assist in claim reprocessing, and mitigate the occurrence of repeat errors.

• Examine and process Explanation of Benefits (EOB) documents while addressing any EOB backlogs.

• Address outstanding insurance balances and resolve patient account concerns.

• Facilitate claims workflows for Cigna and Veterans Affairs.

• Manage vendor payments, including processing checks as necessary.

• Oversee the completion, accuracy, and compliance of SOAP notes.

• Monitor missed and canceled appointments, identifying trends in scheduling.

• Generate reports on account balances, appointments, EOB backlogs, denied claims, and operational metrics.

• Coordinate communication among the provider, care team, and administrative personnel.

• Detect workflow inefficiencies, billing issues, documentation delays, scheduling challenges, and patient account discrepancies.

• Propose actionable solutions to enhance clinic efficiency.

⛳️ Requirements

• At least 1 year of experience as a Medical Virtual Assistant.

• Experience in supporting a healthcare practice in the United States.

• Familiarity with insurance verification, EOBs, claims, denied claims, patient balances, or billing assistance.

• Knowledge of CPT and ICD-10 coding.

• Excellent English communication skills, both written and spoken.

• Strong professional presence and communication style.

• Must be proficient in Mac OS.

• Exceptional attention to detail and commitment to follow-through.

• Capability to work autonomously with minimal oversight.

• Demonstrated leadership, ownership, or high-accountability experience in a prior position.

• Proactive in anticipating needs before they are expressed.

• Highly attentive to detail regarding billing, documentation, and reporting tasks.

• Strong critical thinking and problem-solving abilities.

• Emotionally intelligent and patient while engaging with a busy provider.

• Confident, professional, and organized in all forms of communication.

• Able to take personal responsibility for assigned tasks.

• Resourceful and self-driven when adapting to new workflows.

• Trustworthy, reliable, and comfortable managing sensitive information.

• Available Monday to Friday for 6 hours each day, totaling 30 hours per week.

🏝️ Benefits

• Performance-based salary increase following 6 months of employment.

• Flexible remote work arrangement.