Medical Virtual Assistant, MVA

This is a fully remote position, open to applicants in Colombia.

📋 Description

• Verify patient insurance shortly after check-in, generally about 15 minutes past the scheduled appointment time.

• Ensure that insurance details are precise, up-to-date, and thoroughly documented.

• Review denied claims, determine reasons for denials, assist with reprocessing claims, and follow up on any missing information.

• Analyze and process Explanation of Benefits documents, as well as clear any backlogs related to EOBs.

• Examine outstanding insurance balances and patient account issues, and facilitate their resolution.

• Support workflows related to claims, including those for Cigna and Veterans Affairs.

• Coordinate vendor payments, including issuing checks when necessary.

• Monitor the completion, accuracy, and compliance of SOAP notes.

• Track missed and canceled appointments and identify trends in scheduling.

• Generate reports detailing outstanding balances, missed appointments, canceled appointments, EOB backlogs, denied claims, and other operational metrics.

• Provide clear insights and actionable recommendations in reports when required.

• Facilitate communication between the provider, care team, and administrative staff.

• Identify gaps in workflows, billing issues, documentation delays, scheduling challenges, and patient account concerns.

• Suggest practical solutions aimed at enhancing clinic efficiency.

⛳️ Requirements

• At least 1 year of experience as a Medical Virtual Assistant.

• Experience in supporting a healthcare practice in the United States.

• Familiarity with insurance verification, EOBs, claims management, denied claims, patient balances, or billing assistance.

• Knowledge of CPT and ICD-10 codes is preferred.

• Excellent English communication skills, both written and verbal.

• Strong executive presence accompanied by a professional communication style.

• Must be proficient in Mac OS.

• Exceptional attention to detail and commitment to follow-through.

• Ability to work autonomously with minimal supervision.

• Demonstrated leadership, ownership, or accountability in previous roles.

• Proactive and capable of anticipating needs prior to being prompted.

• Highly detail-oriented, particularly regarding billing, documentation, and reporting tasks.

• Strong critical thinking and problem-solving abilities.

• Emotionally intelligent and patient when dealing with a busy provider.

• Confident, professional, and organized in all forms of communication.

• Willingness to take personal responsibility for assigned tasks.

• Resourceful and self-driven when adapting to new workflows.

• Trustworthy, reliable, and comfortable managing sensitive information.

• Previous experience supporting a chiropractic clinic is a plus.

• Familiarity with Cigna or Veterans Affairs claims is a bonus.

• Experience in clearing EOB or billing backlogs is advantageous.

• Background in preparing operational or billing reports is favorable.

• Experience mentoring, training, or supporting new team members is a plus.

• Previous collaboration with clinic owners, providers, or executive-level leaders is advantageous.

🏝️ Benefits

• Performance-based salary increase after 6 months.

• Flexible remote work setup.