Medical Virtual Assistant, MVA

This is a fully remote position, open to applicants in Colombia.

📋 Description

• Confirm patient insurance coverage post check-in, usually within 15 minutes following the scheduled appointment.

• Ensure that insurance details are precise, current, and properly recorded.

• Analyze denied claims, determine reasons for denial, assist with the reprocessing of claims, and pursue any missing information.

• Review and manage Explanation of Benefits documents, clearing any EOB backlogs.

• Address unresolved insurance balances and issues related to patient accounts.

• Facilitate claims processes for Cigna and Veterans Affairs, including tracking and escalation procedures.

• Manage vendor payments, including issuing checks as necessary.

• Oversee the completion, accuracy, and compliance of SOAP notes.

• Monitor and track missed and canceled appointments, identifying scheduling patterns.

• Generate reports on account balances, appointment statuses, EOB backlogs, denied claims, and operational metrics, offering insights and recommendations.

• Foster communication between providers, care teams, and administrative personnel.

• Identify gaps in workflows, billing issues, documentation delays, scheduling challenges, and problems related to patient accounts.

• Propose actionable solutions to enhance clinic efficiency.

⛳️ Requirements

• At least 1 year of experience as a Medical Virtual Assistant.

• Experience in supporting a healthcare practice in the United States.

• Familiarity with insurance verification, EOBs, claims, denied claims, patient balances, or billing assistance.

• Knowledge of CPT and ICD-10 coding systems.

• Excellent English communication skills, both written and spoken.

• Strong executive presence coupled with a professional communication style.

• Must be proficient in Mac OS.

• Exceptional attention to detail and commitment to follow-through.

• Ability to work autonomously with little supervision.

• Demonstrated leadership, ownership, or high accountability in prior roles.

• Proactive mindset with the capability to anticipate needs before being prompted.

• Highly detail-oriented in billing, documentation, and reporting duties.

• Strong critical thinking and problem-solving abilities.

• Emotionally intelligent and patient when collaborating with a busy provider.

• Confident, professional, and organized in communication.

• Capable of taking personal responsibility for assigned tasks.

• Resourceful and self-driven when adapting to new workflows.

• Trustworthy, reliable, and comfortable handling sensitive information.

🏝️ Benefits

• Performance-based salary increase after 6 months.