Medical Office Administrator, Evening Shift

This is a fully remote position, open to applicants in Canada.

📋 Description

• Collaborate closely with medical directors and the clinical operations team to oversee and strategize Felix’s medical pillar and healthcare practitioner functionalities.

• Take ownership of file management by consolidating, updating, and maintaining electronic files and documents, including labs and referrals.

• Establish and adhere to a system for tracking lab requisitions to ensure timely receipt of results and documentation.

• Review previous month's requisitions and reach out to labs and patients when test results are absent.

• Serve as a liaison between pharmacies and healthcare practitioners.

• Schedule, manage, and facilitate audio/video consultations for healthcare practitioners and patients.

• Execute tasks assigned by the clinical operations manager or medical director.

• Work in collaboration with the customer support team.

• Maintain clinical documentation and revise training materials as necessary.

• Address faxes and voicemails from external stakeholders promptly.

• Carry out administrative and data-entry tasks that support lab management processes.

• Assist healthcare practitioners with document management and basic editing of medical and insurance forms.

• Engage in Quality Improvement/Quality Assurance initiatives.

• Protect and safeguard personal health information as a designated personal health information delegate.

⛳️ Requirements

• Must reside in Canada.

• Required to work a consistent schedule from Monday to Friday, 7am-3pm EST, totaling 40 hours per week.

• Availability for evening and weekend work as necessary.

• Successful completion of a medical office administration program or an equivalent educational background in a related field.

• A minimum of 2+ years of experience as a medical office professional.

• Experience in virtual care is a plus.

• Technical proficiency with a quick ability to learn new software and systems.

• Familiarity with an Electronic Medical Record (EMR) system.

• Strong organizational abilities and a keen eye for detail.

• Customer service experience is advantageous.

• Excellent verbal and written communication skills.

• Capability to work both collaboratively and independently in a virtual-first environment.

• Fluent in English.

• Bilingual proficiency in French is a plus.

• Must possess an appropriate remote-working setup to ensure the protection of personal health information.

• Must have legal authorization to work in Canada.

🏝️ Benefits

• Comprehensive medical, dental, and vision benefits.

• Maternity/paternity leave policy.

• Three weeks of vacation.

• Stock option grant.