Medical Marketing – Patient Coordination Specialist

This is a fully remote position, open to applicants in New Jersey.

📋 Description

• Contact new and current patients to assist with appointment scheduling and confirm their attendance.

• Arrange appointments for new patient referrals and gather necessary documentation and demographic information.

• Input patient data accurately into the EMR system.

• Coordinate both in-house and external referrals.

• Help patients identify suitable facilities when necessary.

• Provide support to Central Scheduling during peak times or in the absence of staff.

• Communicate with attorneys and paralegals to acquire patient-related documents, including prescriptions, imaging requests, and declaration pages.

• Monitor and follow up on outstanding documentation and correspondence.

• Keep organized records of legal and referral communications using spreadsheets and EMR tools.

• Act as a liaison with law firms, referring offices, community organizations, and online vendors.

• Assist in patient outreach initiatives and manage referral relationships.

• Identify ways to improve patient engagement and enhance communication between patients and healthcare providers.

• Help manage platforms such as Birdeye, ZocDoc, and other marketing vendors.

⛳️ Requirements

• At least 2 years of experience in a medical office, marketing, or patient coordination role.

• Experience with motor vehicle accident patients is highly preferred.

• Proficient in using EMR systems.

• Skilled in Microsoft Office Suite.

• Competent in managing spreadsheets with Excel or Google Sheets.

• Exceptional written and verbal communication abilities.

• Professional and compassionate demeanor when interacting with patients and legal professionals.

• Strong attention to detail.

• Capability to handle multiple priorities, track tasks, and meet deadlines.

• Willingness to support other departments, particularly Central Scheduling, as needed.

• Reliable internet connection.

• Quiet workspace.

• Ability to work independently in a remote environment.

• Experience in medical-legal case coordination or personal injury cases is preferred.

• Knowledge of referral management and insurance verification processes is preferable.

• Familiarity with marketing outreach tools or CRM systems is preferred, but not required.

🏝️ Benefits

• Flexible remote work arrangement.

• Full-time employment.