Medical Appointment Setter

This is a fully remote position, open to applicants in Nicaragua.

📋 Description

• Manage a significant volume of both incoming and outgoing calls within a dynamic environment

• Accurately schedule, confirm, reschedule, and cancel medical appointments

• Deliver clear and professional communication to patients in accordance with established scripts and protocols

• Precisely document call outcomes and appointment information in internal systems

• Achieve daily targets for call volume, quality, and productivity

• Operate efficiently in continuous call flows with minimal downtime

⛳️ Requirements

• Exceptional verbal and written English skills (C1+ level required)

• Familiarity with Medical Terminology

• Demonstrated experience in BPO or call center settings, particularly in back-to-back accounts

• Strong telephone presence, active listening skills, and professional communication abilities

• Capability to maintain consistent performance in a fast-paced, metrics-oriented environment

• Keen attention to detail and the ability to adhere to established processes

🏝️ Benefits

• 100% remote work opportunity

• 40 hours of work per week

• Vacation benefits available after one consecutive year with us

• Experience collaborating with international clients

• Enhancement of your English language skills

• Development plans offered

• Training with tools and team support provided