Appointment Setter, LATAM

This is a fully remote position, open to applicants in Colombia, +5 more countries.

📋 Description

• Act as the primary contact for potential clients in the medical and aesthetic sectors.

• Make around 100 outbound calls daily to both new and existing leads.

• Present Robbins Instruments, including its products, value proposition, product categories, and unique selling points.

• Provide basic product information, address initial inquiries, and escalate technical questions as needed.

• Conduct discovery sessions to gain insights on instruments, suppliers, challenges, purchasing timelines, and order volumes.

• Work through gatekeepers to pinpoint decision-makers, economic buyers, and key influencers within organizations.

• Assess leads according to predefined criteria before scheduling appointments.

• Arrange virtual or face-to-face meetings for outside sales representatives across various time zones.

• Dispatch confirmation emails, calendar invites, and follow-up materials related to products.

• Deliver detailed appointment handoffs to sales representatives.

• Reconnect with unresponsive leads through calls, emails, and voicemails using a systematic approach.

• Keep precise CRM records, activity logs, notes, and lead statuses up to date.

• Investigate target accounts, identify contacts, and compile prospect lists.

• Achieve or surpass weekly and monthly targets for calls, conversations, and qualified appointments.

• Relay market feedback, objections, and competitor information to the sales team.

⛳️ Requirements

• 3 to 5+ years of proven experience in appointment setting, inside sales, telemarketing, lead generation, or a comparable phone-based position.

• Exceptional verbal and written English communication skills, with a confident and professional phone demeanor alongside clear, understandable speech.

• Demonstrated capability to manage a high volume of calls and maintain motivation despite rejection.

• Strong listening and questioning abilities.

• Highly organized, self-driven, and able to work autonomously in a remote setting.

• Proficient with CRM and ERP software as well as Microsoft Office applications.

• Preferred: Experience in selling or scheduling appointments within the medical device, surgical, healthcare, or aesthetics fields.

• Preferred: Knowledge of hospital procurement, GPOs, value analysis committees, or ASC operations.

• Preferred: Understanding of B2B sales processes and purchasing decisions involving multiple stakeholders.

• Preferred: Familiarity with sales engagement tools (e.g., Outreach, Salesloft, ZoomInfo, LinkedIn Sales Navigator).

• Preferred: Bachelor's degree.

🏝️ Benefits

• Comprehensive health and wellness programs.

• Opportunities for professional development and career advancement.

• Flexible work arrangements to promote work-life balance.

• Collaborative and supportive company culture.