Medical Administrative Assistant

This is a fully remote position, open to applicants in Mexico, +1 more country.

📋 Description

• Review reports to detect missing caregiver documentation and incomplete training.

• Gather certifications, fingerprint cards, necessary forms, and training completion records.

• Upload documents to the appropriate caregiver profiles and ensure accurate file maintenance.

• Schedule caregivers for mandatory training sessions, including CPR classes.

• Follow up with caregivers to verify attendance, completion, and any outstanding paperwork.

• Monitor emails, text messages, and internal team communications throughout the workday.

• Respond in a professional manner using existing communication templates when applicable.

• Keep clear notes on pending items, follow-ups, and subsequent steps.

• Make occasional phone calls as necessary to address outstanding issues.

• Carefully review work to avoid missing or improperly filed documentation.

• Coordinate training attendance and records rather than conducting classes.

⛳️ Requirements

• Prior professional experience in administrative support, documentation management, training coordination, or a related role.

• Strong attention to detail with a consistent history of producing accurate work.

• Capability to learn established processes and manage daily tasks independently.

• Proficient in Microsoft Excel and comfortable navigating online systems.

• Proficient in using email, shared files, CRM platforms, and messaging tools.

• Strong written and spoken English skills for occasional phone calls.

• Excellent organization and follow-up abilities.

• Availability Monday through Friday for 25 hours per week during Phoenix, Arizona business hours.

• Candidates from Latin America are encouraged to apply, with initial recruitment focused on Mexico and Colombia.

• Highly preferred: Experience supporting a healthcare staffing agency, home care company, or a similar business.

• Highly preferred: Experience in tracking caregiver credentials, onboarding documents, or required training.

• Highly preferred: Familiarity with SharePoint and Outlook.

• Highly preferred: Proficiency in Spanish.

🏝️ Benefits

• Opportunity to advance to a full-time position based on performance and business requirements.

• Remote work from home.

• 25 hours per week.