MarTech Social & Content Analyst III

This is a fully remote position, open to applicants in Brazil.

📋 Description

• Operate and assist in Social Media, Content, and Influencer Marketing platforms while ensuring the execution of operational routines, maintaining environmental stability, and adhering to established processes.

• Configure and tailor platforms, manage user profiles and permissions, and encourage platform adoption among partner teams.

• Conduct assessments of platform health, stability, and performance, identifying risks, incidents, and opportunities for improvement.

• Oversee the N1 support demand and incident workflow by organizing the backlog, managing cards and sprints, and tracking deadlines, deliverables, blockers, and dependencies.

• Prevent, analyze, and resolve issues in collaboration with vendors and partner teams.

• Assist in the operational management of contracts and vendors, including handling requests, approvals, payments, and financial controls.

• Monitor operational KPIs, SLAs, and service levels, identifying deviations and opportunities for enhancement.

• Plan and execute communications regarding platform releases, changes, incidents, and enhancements.

• Create, update, and maintain operational documentation, including FAQs, playbooks, procedures, and training materials.

• Support testing, implementations, and initiatives for improvement and governance, ensuring tracking of deliverables.

• Manage reports that analyze and classify comments, feedback, sentiment, and posts, while monitoring platform performance and key metrics.

• Contribute to the standardization of operations, drive efficiency, and promote continuous improvement.

⛳️ Requirements

• Bachelor’s degree in Business Administration, Marketing, Communications, Technology, Engineering, or a related field.

• Familiarity with social media management, publishing, and monitoring tools such as Sprinklr, Scup, mLabs, or equivalent platforms.

• Knowledge of data platforms for Influencer Marketing, including Tagger, Creator Ads, BR Media, or similar platforms.

• Understanding of Agile methodologies and demand management tools.

• Advanced skills in Microsoft Office, particularly PowerPoint and Excel.

• Strong organizational, analytical, and problem-solving abilities.

• Analytical mindset with a keen eye for detail.

• Clear and concise communication skills with the capacity to collaborate effectively with various teams.

🏝️ Benefits

• Flexible medical and dental plans.

• Medication assistance and health allowance for family members.

• Free psychotherapy sessions and 24/7 telemedicine services.

• Ongoing prevention, mental health, and vaccination programs.

• Meal vouchers (or on-site restaurant) and food allowance, including an additional Christmas allowance.

• Discounts of up to 40% on brands within our ecosystem.

• Gympass/TotalPass membership for gyms and sports studios.

• Home office allowance for hybrid and remote work arrangements.

• Birthday day off.

• Pet health insurance, partner benefits, and travel/accommodation programs.

• Extended parental leave (180 days for mothers and 120 days for fathers).

• Support for parents of children with special needs and childcare assistance.

• School supply allowance and child nutrition credit.

• Dedicated legal, psychological, and social support.

• Private pension plan and life insurance.

• Bereavement support following the loss of parents and payroll-deducted loans.

• Transportation allowance and parking (depending on the work model).