Marketplace Operations Analyst – B2B SaaS

This is a fully remote position, open to applicants in Kazakhstan.

📋 Description

• Take charge of the operational health, listing precision, and catalog completeness for the Mirantis Webstore, AWS Marketplace, and Azure Marketplace.

• Oversee product onboarding, updates, and discontinuations, which includes pricing, SKUs, licensing entitlements, descriptions, and media assets.

• Manage end-to-end workflows for AWS/Azure enterprise B2B Private Offers, from initiation to post-sale handoff.

• Collaborate with AWS and Azure partner teams regarding listing certifications, SaaS metering integrations, and co-selling requirements.

• Keep Jira trackers updated across digital commerce projects, integrations, and process enhancements.

• Lead sprint planning, asynchronous standups, delivery schedules, RAID logs, decision records, and stakeholder communications.

• Organize User Acceptance Testing (UAT), including test scenarios, assigning testers, consolidating results, and obtaining release approvals.

• Identify repetitive processes and spearhead automation efforts with an AI-first mindset, utilizing tools like Claude Enterprise.

• Gather, document, and validate functional requirements for digital commerce projects.

• Create Business Requirement Documents (BRDs), user stories with acceptance criteria, process maps, and data flow diagrams.

• Chart data flows between the Webstore, NetSuite ERP, and AWS/Azure Metering APIs.

• Act as the internal Subject Matter Expert (SME) on AWS/Azure Marketplace operations, metering APIs, SaaS contract billing, and private offers.

• Provide weekly and monthly status briefings to the Business Applications leadership, Finance, and Sales teams.

• Develop and maintain dashboards to monitor marketplace GMV, private offer turnaround times, fulfillment SLAs, and entitlement activation rates.

• Collaborate with Finance for order reconciliation, entitlement provisioning, and period-end data requirements.

• Work alongside Sales on marketplace deal analytics, fulfillment visibility, pipeline evaluations, and forecasting.

• Document and keep Standard Operating Procedures (SOPs) for listing updates, promotional setups, refund processing, and license provisioning.

⛳️ Requirements

• At least 2 years of experience in a business analysis, systems analysis, or operations role related to B2B SaaS, cloud infrastructure, or digital sales channels.

• Practical experience with AWS Marketplace or Azure Marketplace management, including listing administration, B2B private offers, SaaS contracts, or metering APIs.

• Skilled in using Jira for agile sprint and task tracking.

• Proficient in using Confluence for technical documentation and SOPs.

• Hands-on experience with BI and data warehousing tools such as Looker, Tableau, Snowflake, or similar platforms.

• Capability to independently create and manage operational dashboards.

• Strong written communication abilities.

• Aptitude for independently authoring BRDs, SOPs, status reports, and stakeholder updates in a timely manner.

• Comfortable working in a fully remote, asynchronous environment across various global time zones.

• Familiarity with enterprise subscription billing systems, payment gateways like Stripe, or B2B webstore platforms.

• Experience with ERP or financial systems such as NetSuite from an order management or reporting perspective.

• Background in QA or UAT coordination, including crafting test cases, managing testing cycles, and facilitating sign-off processes.

• Exposure to AI tools, large language models, prompt engineering, or no-code integrations for automating workflows.

• General knowledge of cloud infrastructure, Kubernetes, or categories of containerized software products.

🏝️ Benefits

• Opportunities for professional development and training.

• Participation in conferences and working groups.

• Company outings, happy hours, hackathons, and tech talks.

• Competitive compensation package accompanied by a comprehensive benefits plan.

• Flexible remote work options.

• Collaborate with exceptionally passionate, talented, and engaging colleagues.

• Gain exposure to groundbreaking, open-source innovations.