Marketplace Operations Analyst, B2B SaaS

This is a fully remote position, open to applicants in Kazakhstan.

📋 Description

• Take responsibility for the operational health, accuracy of listings, and completeness of the catalog across the Mirantis Webstore, AWS Marketplace, and Azure Marketplace.

• Oversee product onboarding, updates, and discontinuations, which include pricing, SKUs, license entitlements, descriptions, and media assets.

• Administer AWS/Azure enterprise B2B Private Offer workflows from initiation to post-sale handoff.

• Collaborate with AWS and Azure partner teams regarding listing certifications, SaaS metering integrations, and co-sell requirements.

• Maintain Jira operational trackers and facilitate sprint planning, asynchronous standups, and delivery schedules.

• Keep RAID logs, decision records, and stakeholder updates up to date.

• Organize User Acceptance Testing (UAT), including test scenarios, tester assignments, result compilation, and release approvals.

• Recognize repetitive workflows and drive process automation utilizing AI-first tools such as Claude Enterprise.

• Gather, document, and validate functional requirements for digital commerce projects.

• Create Business Requirements Documents (BRDs), user stories with acceptance criteria, process maps, and data flow diagrams.

• Illustrate data flows across the Webstore, NetSuite ERP, and AWS/Azure Metering APIs.

• Act as the internal Subject Matter Expert (SME) on the technical aspects of the AWS/Azure Marketplace.

• Provide weekly and monthly status reports to the Business Applications leadership, Finance, and Sales teams.

• Develop and maintain dashboards that track marketplace Gross Merchandise Volume (GMV), private offer turnaround times, fulfillment Service Level Agreements (SLAs), and entitlement activation rates.

• Collaborate with Finance on order reconciliation, entitlement provisioning, and period-close data needs.

• Work with Sales on marketplace deal analytics and fulfillment visibility.

• Document and sustain Standard Operating Procedures (SOPs) for listing updates, promotion setups, refund processing, and license provisioning.

⛳️ Requirements

• A minimum of 2 years’ experience in a business analysis, systems analysis, or operations role related to B2B SaaS, cloud infrastructure, or digital sales channels.

• Practical experience in managing AWS Marketplace or Azure Marketplace, including listing administration, B2B private offers, SaaS contracts, or metering APIs.

• Proficient in using Jira for agile sprint/task tracking and Confluence for technical documentation and SOPs.

• Hands-on experience with Business Intelligence (BI) and data warehousing tools such as Looker, Tableau, Snowflake, or similar platforms.

• Capable of independently creating and managing operational dashboards.

• Excellent written communication abilities with a proven track record of producing BRDs, SOPs, status reports, and stakeholder updates independently and punctually.

• Comfortable working in a fully remote, asynchronous-first environment across various global time zones.

• Familiarity with enterprise subscription billing platforms, payment gateways like Stripe, or B2B webstore solutions.

• Exposure to ERP or financial systems such as NetSuite from an order management or reporting perspective.

• Experience in QA or UAT coordination, including writing test cases, managing testing cycles, and facilitating sign-off.

• Exposure to AI tools, LLMs, prompt engineering, or no-code integrations for automating workflows.

• General knowledge of cloud infrastructure, Kubernetes, or categories of containerized software products.

🏝️ Benefits

• Opportunities for professional development and training.

• Participation in conferences and working groups.

• Company-sponsored outings, happy hours, hackathons, and tech talks.

• Competitive compensation package along with a robust benefits plan.

• Remote work options available.

• An asynchronous-first work environment.