Marketplace Operations Analyst

This is a fully remote position, open to applicants in Kazakhstan.

📋 Description

• Take charge of the operational health, accuracy of listings, and completeness of the catalog across the Mirantis Webstore, AWS Marketplace, and Azure Marketplace.

• Oversee product onboarding, updates, and deprecations, which include pricing, SKUs, license entitlements, descriptions, and media assets.

• Manage the workflows for AWS/Azure enterprise B2B Private Offers from initiation to approval, fulfillment, and post-sale handoff to Customer Success.

• Collaborate with AWS and Azure partner teams regarding listing certifications, SaaS metering integrations, and marketplace co-sell requirements.

• Maintain a unified Jira tracker for digital commerce initiatives, integrations, and process enhancements.

• Lead sprint planning, asynchronous standups, delivery schedules, resolution of blockers, RAID logs, decision records, and updates for stakeholders.

• Organize User Acceptance Testing (UAT), consolidate testing results, and manage release sign-offs.

• Identify repetitive workflows and spearhead process automation using an AI-first approach along with tools such as Claude Enterprise.

• Elicit, document, and validate functional requirements for digital commerce initiatives.

• Create Business Requirement Documents (BRDs), user stories with acceptance criteria, process maps, and data flow diagrams for Engineering and QA.

• Map data flows between the Webstore, NetSuite ERP, and AWS/Azure Metering APIs.

• Act as the internal Subject Matter Expert (SME) on AWS/Azure Marketplace technical mechanics, metering APIs, SaaS contract billing, and private offers.

• Provide weekly and monthly status reports to Business Applications leadership, Finance, and Sales.

• Construct and maintain dashboards that track marketplace Gross Merchandise Value (GMV), private offer turnaround times, fulfillment SLAs, and entitlement activation rates.

• Collaborate with Finance on order reconciliation, entitlement provisioning, and data requirements for period-end closing.

• Work alongside Sales on marketplace deal analytics and fulfillment visibility.

• Document and uphold Standard Operating Procedures (SOPs) for listing updates, promotional setups, refund processing, and license provisioning.

⛳️ Requirements

• A minimum of 2 years of experience in a business analysis, systems analysis, or operations role in B2B SaaS, cloud infrastructure, or digital sales channels.

• Practical experience with AWS Marketplace or Azure Marketplace management, including listing administration, B2B private offers, SaaS contracts, or metering APIs.

• Proficient in using Jira for agile sprint/task tracking and Confluence for technical documentation and SOPs.

• Hands-on experience with Business Intelligence (BI) and data warehousing tools such as Looker, Tableau, Snowflake, or similar, with the ability to build and maintain operational dashboards independently.

• Excellent written communication skills with the capacity to independently author BRDs, SOPs, status reports, and stakeholder updates in a timely manner.

• Ability to operate comfortably in a fully remote, async-first environment across various global time zones.

• Familiarity with enterprise subscription billing platforms, payment gateways like Stripe, or B2B webstore engines.

• Exposure to ERP or financial systems such as NetSuite, focusing on order management or reporting aspects.

• Experience in coordinating QA or UAT, including crafting test cases, managing testing cycles, and driving sign-offs.

• Familiarity with AI tools, Large Language Models (LLMs), prompt engineering, or no-code integrations for workflow automation.

• Basic understanding of cloud infrastructure, Kubernetes, or categories of containerized software products.

🏝️ Benefits

• Opportunities for professional development and training.

• Attend conferences and participate in working groups.

• Engage in company outings, happy hours, hackathons, and tech talks.

• Competitive compensation package complemented by a robust benefits plan.

• Flexible remote work arrangement.

• Collaborate with passionate, talented, and engaging colleagues.

• Gain exposure to innovative, cutting-edge open-source projects.