Marketplace Operations Analyst

This is a fully remote position, open to applicants in Armenia.

📋 Description

• Take ownership of the daily operations and health of the Mirantis Webstore, AWS Marketplace, and Azure Marketplace listings.

• Oversee product onboarding, updates, and deprecations across various marketplace channels.

• Manage the workflows for AWS and Azure private offers from initiation to post-sale handoff.

• Collaborate with AWS and Azure partner teams to ensure listing certification, metering integration, and compliance with marketplace requirements.

• Maintain a comprehensive Jira project tracker for eCommerce initiatives.

• Conduct sprint planning, status meetings, and asynchronous standups; identify blockers and propose resolution paths.

• Create and manage RAID logs, decision records, and updates for stakeholders.

• Coordinate User Acceptance Testing (UAT) cycles, including test case development, tester management, result consolidation, and sign-off.

• Identify repetitive workflows and spearhead process automation using AI tools, such as Claude Enterprise.

• Gather, document, and validate functional requirements for eCommerce projects.

• Generate Business Requirements Documents (BRDs), user stories, acceptance criteria, process maps, and data flow diagrams.

• Map data flows within the commerce stack from the Webstore to NetSuite ERP and AWS/Azure metering APIs.

• Act as a subject-matter expert on the technical requirements of AWS and Azure Marketplace.

• Produce weekly and monthly status reports for leadership, Finance, and Sales teams.

• Create and maintain dashboards that track GMV, conversion rates, average order value, fulfillment SLAs, and entitlement activation.

• Collaborate with Finance on order volumes, entitlement provisioning, and data for period closes.

• Work with Sales on marketplace deal analytics and fulfillment visibility.

• Document and uphold Standard Operating Procedures (SOPs) for listing updates, promotional setups, refund processing, and entitlement provisioning.

⛳️ Requirements

• A minimum of 2 years in a business analysis or project coordination role focusing on digital commerce, SaaS licensing, or cloud marketplace channels.

• Practical experience with AWS Marketplace or Azure Marketplace, including listing management, private offers, metering, or SaaS contract mechanics.

• Proficiency in using Jira and Confluence.

• Familiarity with Business Intelligence (BI) and data warehousing tools such as Looker, Tableau, Snowflake, or similar platforms.

• Capability to independently create and maintain reports.

• Excellent written communication skills, including the ability to write SOPs, status reports, BRDs, and stakeholder communications.

• Comfort working across different time zones in a fully remote, asynchronous environment.

• Familiarity with eCommerce platforms such as WooCommerce or Stripe.

• Experience with ERP or financial systems like NetSuite, particularly from a reporting or order-management standpoint.

• Background in QA or UAT coordination, including writing test cases, managing testing cycles, and ensuring sign-off.

• Exposure to AI tools for workflow automation, including LLMs, prompt engineering, or no-code AI integrations.

• Understanding of product categories related to Kubernetes, containers, or cloud infrastructure.

• Possession of PMP, PMI-ACP, CBAP, or equivalent certification.

🏝️ Benefits

• Opportunities for professional development and training.

• Participation in conferences and working groups.

• Company outings, happy hours, hackathons, and tech talks.

• Competitive compensation package accompanied by a robust benefits plan.

• Work alongside exceptionally passionate, talented, and engaging colleagues.

• Contribute to cutting-edge, open-source innovation.

• Thrive in a high-energy environment that values openness, collaboration, risk-taking, and continuous growth.