Marketplace Operations Analyst

This is a fully remote position, open to applicants in Armenia.

📋 Description

• Take charge of the daily operations of the Mirantis Webstore, AWS Marketplace, and Azure Marketplace listings.

• Oversee product onboarding, updates, and discontinuations across various marketplace channels.

• Manage the workflows for AWS and Azure private offers from initiation through the post-sale transition.

• Collaborate with AWS and Azure partner teams regarding certification, metering integration, and marketplace requirements.

• Keep a unified Jira project tracker for all eCommerce initiatives.

• Facilitate sprint planning, status meetings, and asynchronous standups; identify blockers and suggest resolutions.

• Create RAID logs, decision records, and updates for stakeholders.

• Organize User Acceptance Testing (UAT) cycles, including test cases, tester assignments, results compilation, and approvals.

• Recognize repetitive workflows and spearhead process automation using AI tools, such as Claude Enterprise.

• Gather, document, and validate functional requirements for eCommerce projects.

• Develop Business Requirement Documents (BRDs), user stories with acceptance criteria, process maps, and data flow diagrams.

• Trace commerce-stack data flows from the Webstore through NetSuite ERP to AWS/Azure metering APIs.

• Act as a subject-matter expert on the technical requirements of AWS and Azure Marketplace.

• Prepare weekly and monthly status reports for leadership, Finance, and Sales teams.

• Create and maintain dashboards that track GMV, conversion rates, average order value, fulfillment SLAs, and entitlement activations.

• Collaborate with the Finance team on order volumes, entitlement provisioning, and data requirements for period closure.

• Work alongside Sales for marketplace deal analytics and fulfillment visibility.

• Document and uphold Standard Operating Procedures (SOPs) for regular commerce operations.

⛳️ Requirements

• A minimum of 2 years in a business analysis or project coordination role related to digital commerce, SaaS licensing, or cloud marketplace channels.

• Practical experience with AWS Marketplace or Azure Marketplace, covering listing management, private offers, metering, or SaaS contract mechanics.

• Proficiency in Jira for project tracking and Confluence for documentation purposes.

• Experience with Business Intelligence and data warehouse tools such as Looker, Tableau, or Snowflake, or their equivalents.

• Capability to independently build and maintain reports.

• Strong written communication skills for creating SOPs, status reports, BRDs, and stakeholder emails.

• Comfortable working across time zones in a fully remote, asynchronous environment.

• Familiarity with eCommerce platforms like WooCommerce, Stripe, or similar.

• Exposure to ERP or financial systems such as NetSuite from a reporting or order management viewpoint.

• Experience in QA or UAT coordination, including writing test cases, managing cycles, and ensuring sign-offs.

• Familiarity with AI tools for workflow automation, including LLMs, prompt engineering, or no-code AI integrations.

• Understanding of Kubernetes, container, or cloud infrastructure product categories.

• PMP, PMI-ACP, CBAP, or equivalent certifications are a plus.

🏝️ Benefits

• Opportunities for professional development and training.

• Participation in conferences and working groups.

• Company outings, happy hours, hackathons, and tech talks.

• Competitive compensation package along with a robust benefits plan.

• Work alongside exceptionally passionate, talented, and engaging colleagues.

• Be part of innovative, cutting-edge open-source projects.

• High-energy work environment that values openness, collaboration, risk-taking, and continuous growth.