Marketing Technology Administrator

This is a fully remote position, open to applicants in Arizona, +9 more locations.

📋 Description

• Provide daily user and application support for Microsoft Dynamics 365 Sales, Customer Insights – Journeys, Dataverse, and associated CRM and marketing technologies.

• Perform routine CRM administration and authorized configuration updates, including managing user access, forms, views, dashboards, queues, and basic business rules.

• Address incidents, service requests, defects, and enhancement tickets through triage, troubleshooting, communication of status, resolution, and escalation.

• Investigate recurring user or system issues and update knowledge articles or support documentation as necessary.

• Assist with data quality activities, including imports, exports, validation, duplicate review, cleanup, and reconciliation.

• Monitor Power Automate flows and system processes, troubleshoot basic issues, and escalate unresolved failures.

• Execute test cases for enhancements, updates, and defect resolutions; document results and aid in user acceptance testing.

• Support release and deployment activities while performing post-deployment validation.

• Identify opportunities for automation and process improvements.

• Create or maintain basic Power Automate flows and assist with updates to Power Apps or Dataverse.

• Maintain records for ticket notes, configuration, test evidence, knowledge articles, process documentation, and user support materials.

• Provide training and support to end users.

• Collaborate with team members and business stakeholders on CRM-related projects.

• Assist in documenting requirements, process steps, user stories, and acceptance criteria.

• Convey technical information effectively to both technical and non-technical audiences.

⛳️ Requirements

• No prior experience is necessary.

• One year of relevant experience is preferred.

• Experience with Dynamics CRM or marketing systems is preferred.

• A Bachelor’s degree or a combination of relevant experience and training may be accepted in lieu of a degree.

• Foundational knowledge of Microsoft Dynamics 365 Sales, Customer Insights – Journeys, Microsoft Dataverse, and model-driven applications.

• Basic understanding of CRM forms, views, dashboards, queues, business rules, user access, security roles, duplicate detection, and auditing.

• Working knowledge of the Microsoft Power Platform, including Power Apps, Power Automate, and Dataverse.

• Familiarity with ServiceNow or a comparable ticket management platform.

• Familiarity with Azure DevOps or a similar work-tracking tool.

• Ability to adhere to documented procedures for ticket management, troubleshooting, testing, data quality activities, configuration updates, and release validation.

• Strong analytical and problem-solving abilities.

• Excellent verbal and written communication skills.

• Proficiency in Microsoft Excel for basic data validation, reconciliation, and analysis.

• Understanding of data privacy, access controls, and the responsible management of sensitive business information.

• Familiarity with Agile or Scrum methodologies.

• Capability to clearly communicate technical information to both technical and non-technical audiences.

🏝️ Benefits

• Health insurance.

• Dental insurance.

• Vision insurance.

• 401(k).

• Wellness benefits promoting physical, financial, social, and emotional well-being.

• Opportunities for growth.

• Flexible work environment.

• Collaborative work culture.