Marketing Success Specialist

This is a fully remote position, open to applicants in Philippines.

📋 Description

• Facilitate the onboarding of new clients onto the platform, guiding them from account connection through feature setup and ensuring they are proficient in its use.

• Provide strategic advice to clients regarding social media planning, posting frequency, content calendars, and audience engagement.

• Craft and enhance marketing copy for emails, social media posts, website content, landing pages, and campaigns.

• Develop content samples, templates, and creative assets that clients can modify for their needs.

• Offer practical advice on SEO, keyword research, GEO, email campaigns, and paid advertising strategies.

• Address client inquiries, resolve setup issues, and escalate technical problems to the relevant internal team.

• Create onboarding materials, user guides, and tutorials to support client education.

• Monitor platform adoption and relay client feedback and feature requests to the product team.

⛳️ Requirements

• A minimum of 2 years of experience in digital marketing, content marketing, marketing operations, customer success, or a similar field.

• Experience engaging directly with external clients, including through calls and video, rather than solely with internal stakeholders.

• Excellent written English skills coupled with authentic copywriting talent.

• Practical experience in at least two of the following areas: social media marketing, email marketing, SEO, paid advertising, or creative content production.

• Solid understanding of digital marketing principles and how various channels attract and retain an audience.

• Capability to clearly explain marketing concepts and software to individuals with varying levels of experience.

• Proficient at quickly learning new software and teaching it to others.

• Availability to work from 7:00 PM to 4:00 AM Philippine time, Monday to Friday, on an ongoing basis.

• Nice to have: experience in client onboarding, customer success, account management, or SaaS support.

• Nice to have: background in B2B marketing, fintech, trading, or other technology-driven sectors.

• Nice to have: experience conducting software demonstrations, training sessions, or webinars.

• Nice to have: basic design skills and the ability to independently create marketing assets using Canva, Figma, or similar tools.

• Nice to have: familiarity with HubSpot, Intercom, Google Analytics, Ahrefs, Beehiiv, Brevo, Google Ads, or Meta Ads Manager.

• Nice to have: experience in writing help documentation, tutorials, or educational material.

• Nice to have: understanding of GEO and AI-driven search visibility.

🏝️ Benefits

• 100% remote work opportunity.

• Full-time, permanent employment in the Philippines with Offshore 24/7.

• Complete work-from-home equipment provided, including a company laptop and all necessary tools for your position.

• HMO coverage starting from Day 1.

• 20 days of paid leave annually, comprising 15 days of annual leave and 5 days of sick leave, accruing from Day 1.

• 13th month pay.

• Government-mandated benefits.

• Annual salary and performance review.

• Comprehensive training and continuous professional development.

• Regular staff events and team-building activities.