Marketing Outreach Account Manager, Bilingual – Chinese

This is a fully remote position, open to applicants in New York.

📋 Description

• Drive growth in enrollment across all product offerings.

• Act as a subject matter expert on MLTC, MAP, and ISNP plans.

• Build and maintain relationships with designated referral sources.

• Discover new referral channels and form strategic partnerships.

• Travel within designated territories to meet with referral sources and conduct enrollment presentations.

• Cultivate relationships with community organizations, home care agencies, and healthcare providers to enhance brand visibility.

• Visit the homes of prospective and current members to present plan details and assist with enrollments.

• Participate in community events, health fairs, and partnership gatherings to promote CareSource products.

• Keep current documentation of referral and enrollment activities updated in the CRM.

• Conduct presentations, sales initiatives, and informational events in compliance with state and federal regulations.

• Stay informed about market trends, government relations, and the changing MLTC/MAP enrollment landscape.

• Maintain an understanding of CMS and DOH regulations.

• Collaborate with cross-functional teams to meet referral, enrollment, and retention objectives.

• Provide support to members and potential members throughout the enrollment process with clear communication, responsiveness, and professionalism.

• Perform additional job-related tasks as assigned.

⛳️ Requirements

• An Associate's Degree is required.

• Equivalent years of relevant work experience may be accepted in place of the required education.

• A minimum of five (5) years of experience in managed care and account management is preferred.

• Bilingual proficiency is required.

• Fluency (speaking, reading, and writing) in multiple languages, as determined by business needs, is required.

• Proficient in Microsoft Office Suite, including Word, PowerPoint, and Excel.

• Strong computer skills and the ability to effectively utilize a CRM system.

• Familiarity with managed care principles, marketing guidelines, and market dynamics.

• Understanding of State and Federal regulatory insurance guidelines and requirements.

• Outstanding written and verbal communication skills.

• Excellent presentation and negotiation abilities.

• Strong organizational, time management, and territory management capabilities.

• Exceptional interpersonal skills and a high level of professionalism.

• Strong research and analytical skills.

• Proficient in account management and relationship-building practices.

• NY State Health Insurance License is required.

• Must possess a valid driver's license, a vehicle, and verifiable insurance.

• Must reside within the territory assigned for work.

• Willingness to travel more than 50% of the time is required.

• Flexible availability, including potential evenings and/or weekends.

• Influenza vaccination is required during the flu season.

🏝️ Benefits

• Bonus opportunities tied to both company and individual performance may be available.

• A comprehensive total rewards package is offered.

• Reasonable accommodations are provided for qualified individuals.

• Annual influenza vaccination is provided/required as a condition of continued employment.

• Flexible working hours, including possible evenings and/or weekends.

• Mobile work arrangement with regular travel to various work locations.