Marketing Ops Manager

This is a fully remote position, open to applicants in Brazil, +2 more countries.

📋 Description

• Oversee the publishing of approved content on LinkedIn, Instagram, TikTok, X, and YouTube for Darkroom and Shadow.

• Tailor posts for each platform and handle routine announcements.

• Release podcast episodes on podcast platforms and YouTube, while distributing clips across social media channels.

• Develop and manage launch run-of-shows, coordinating content sequencing across accounts while adhering to embargoes.

• Handle comments, direct messages, and mentions, escalating sensitive inquiries and communicating recurring themes.

• Keep the awards and competitions calendar updated, including deadlines, materials, and entries.

• Monitor production requests and delivery timelines.

• Conduct final quality assurance on copy, assets, links, and tracking prior to publication.

• Ensure data quality in HubSpot, managing lead sources, UTMs, deduplication, and workflows.

• Maintain an inbound dashboard that displays leads by source, channel, and content.

• Generate weekly and monthly marketing reports detailing performance changes.

• Organize scheduling along with project and asset management tools.

• Automate repeatable tasks using AI technologies.

⛳️ Requirements

• Minimum of 3 years of hands-on experience as a marketing operations generalist, encompassing publishing, production tracking, and reporting.

• Required hands-on experience with HubSpot or CRM administration, including properties, workflows, deduplication, lead source and UTM tracking, and dashboards.

• Strong understanding of LinkedIn, Instagram, TikTok, X, and YouTube.

• Capability to respond to comments and DMs in alignment with the brand's voice.

• Excellent quality assurance skills for copy, assets, links, tags, claims, and tracking.

• Ability to develop reliable dashboards and articulate performance changes.

• Proficiency in managing multiple deadlines and high-volume workflows.

• Daily usage of Claude, ChatGPT, or similar AI tools for practical automation.

• Experience managing a publishing calendar across various channels is essential.

• Availability to work from 9 am to 5 pm EST.

• Clear and fluent English communication skills are required for interactions with U.S.-based clients and senior stakeholders.

• Must be permanently located in Brazil, Portugal, or Spain.

🏝️ Benefits

• Flexibility to work remotely.

• Opportunity to collaborate with Darkroom, a growth marketing agency, and Shadow, an AI commerce platform.