Marketing & Operations Coordinator

This is a fully remote position, open to applicants in South Africa.

📋 Description

• Coordinate and assist with marketing initiatives across the bookkeeping sector and related e-commerce projects.

• Oversee social media content, schedule and redistribute posts on relevant platforms, sustain an active online presence, and pinpoint opportunities to enhance brand visibility and draw in new clients.

• Organize workflows, manage schedules, prioritize tasks, and ensure the completion of assignments in an efficient manner.

• Identify operational inefficiencies and implement practical solutions.

• Utilize ChatGPT and other pertinent technologies daily to enhance productivity, conduct research, organize tasks, develop workflows, and streamline repetitive processes.

• Assist in documenting and maintaining standard operating procedures (SOPs) and promote the consistent application of established systems.

• Support the administration of Shopify, Amazon, and Etsy, including managing product listings, coordinating updates, and monitoring activities.

• Use QuickBooks to accurately record and categorize expenses and transactions.

• Export, organize, and review transaction data in Excel, employing AI tools as appropriate.

• Manage information, maintain organized records, assist with research, coordinate tasks, and perform general administrative duties.

• Ensure regular communication with the business owner and relevant team members, providing proactive updates, addressing issues promptly, and following up on outstanding tasks.

• Develop a strong, trustworthy working relationship with the owner and help establish structure during busy or stressful periods.

• Anticipate the owner's needs, translate ideas into actionable tasks, and offer flexible support in response to changing business priorities.

• Provide limited personal administrative assistance as the working relationship matures.

⛳️ Requirements

• Experience in operations, business administration, executive assistance, marketing coordination, or a similar multifaceted role.

• Working knowledge of social media platforms with an understanding of managing content, maintaining an online presence, and supporting marketing efforts.

• Regular experience using ChatGPT, with the capability to apply AI effectively for research, task management, content support, process documentation, and workflow automation.

• Familiarity with QuickBooks and a basic understanding of bookkeeping, particularly in expense recording and transaction categorization.

• Exposure to e-commerce platforms such as Shopify, Amazon, or Etsy, with the capability and eagerness to learn new systems quickly.

• Strong organizational and time-management skills, with the ability to juggle competing priorities and keep tasks moving without constant oversight.

• Excellent verbal and written communication skills, with the confidence to engage in calls, ask questions, and communicate proactively when necessary.

• A resourceful, independent, and solutions-oriented mindset, with the ability to anticipate needs, take ownership, and demonstrate initiative.

• A confident, resilient, and adaptable character, capable of working effectively with a direct, fast-paced business owner while remaining composed under shifting priorities or pressure.

• A collaborative, relationship-focused attitude and a sincere interest in building trust and contributing to a close working relationship.

• Honesty about abilities, a willingness to seek clarification when needed, and the confidence to communicate challenges rather than allowing issues to escalate.

• A long-term career perspective, with a genuine commitment to growing alongside the business and fostering a stable working relationship of at least three to five years.

🏝️ Benefits

• Opportunity for professional growth and development.

• Flexible working environment.

• Collaborative and supportive team culture.