Marketing Operations Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Execute and ensure quality assurance for member campaigns across email, SMS, landing pages, and direct mail utilizing Braze.

• Oversee the production of direct mail, including proofs, pre-send quality assurance, in-home tracking, benefit fair materials, swag inventory, and shipments.

• Manage marketing intake and triage within Linear, prioritizing and routing requests until completion.

• Maintain detailed calendars, timelines, and documentation.

• Coordinate the experiment backlog, variants, approvals, launch dates, hypotheses, results, and follow-up actions.

• Drive the new-customer launch checklists in collaboration with Customer Success, Product, and creative partners.

• Create and update member-facing content and assets using Canva.

• Collaborate with design partners for larger creative projects.

• Retrieve campaign and channel performance data while supporting A/B testing efforts.

• Work with automated and AI-assisted workflows, taking ownership of quality assurance and coordination handoffs.

• Identify repetitive tasks that can be streamlined.

⛳️ Requirements

• 2-4 years of experience in a marketing coordinator, marketing operations, or lifecycle marketing execution role.

• Proven experience in supporting multi-channel campaign execution across email, SMS, landing pages, and/or direct mail.

• Proficient in working hands-on within a customer engagement platform such as Braze or Iterable, including building and quality assurance of campaigns and journeys.

• Exceptional organizational and project-coordination skills, capable of managing multiple workstreams simultaneously within a ticketing system like Linear, Asana, or Jira.

• Experience in coordinating with external vendors and overseeing print/direct-mail production, as well as a comfort level with hands-on logistics including events, fulfillment, and inventory management.

• Strong writing and communication abilities to produce clear, member-friendly, brand-aligned content.

• Familiarity with design tools such as Canva, Figma, or Adobe Creative Suite for minor asset updates.

• Comfortable collaborating with automation and AI tools, with a drive to streamline repetitive tasks.

• Detail-oriented and organized, thriving in a fast-paced, cross-functional environment.

• A strong interest in healthcare, digital health, or enhancing the consumer healthcare experience is highly preferred.

🏝️ Benefits

• Equity incentive plan.

• Competitive benefits plans.