Marketing Operations Analyst

This is a fully remote position, open to applicants in Brazil.

📋 Description

• Ensure that operational checklists are finalized for the launch of new products and markets.

• Follow up on technical delivery timelines and eliminate operational obstacles.

• Gather and compile daily conversion and adoption data after launches.

• Create reports to facilitate ongoing improvement efforts.

• Draft and keep current quick support guides, help centers, and operational workflows.

• Collaborate with Product and Engineering teams to guarantee accurate content and workflows in transactional emails.

• Oversee the send calendar to avoid conflicts among operational, transactional, and commercial campaigns.

• Assist with tag audits, webhook validations, database maintenance, and workflow testing in RD Station Marketing.

• Maintain updated task status dashboards and project timelines.

• Promote teamwork among Marketing, Product, Engineering, Sales, and Growth departments.

⛳️ Requirements

• Practical experience in tracking project timelines, executing operational checklists, and managing project delivery milestones (tactical PMO).

• Technical knowledge of the distinctions between marketing sends and transactional/operational emails triggered by applications or email delivery services (SendGrid, SES, etc.).

• Excellent writing skills for creating help centers, FAQs, quick tutorials, and internal operational process documentation.

• Familiarity with continuous improvement methodologies.

• Hands-on experience with marketing automation/CRM tools such as RD Station Marketing or similar platforms, focusing on workflow testing, tag organization, database management, and webhooks.

• Comfortable using prompts or project management software.

• Bachelor's degree, associate degree, technical degree, or equivalent technical training.

• Proficiency in English (Level 2).

• Proficiency in Portuguese (Level 5).

• A suitable setup for remote work, including a computer or laptop and an appropriate workspace.

• Experience or willingness to work as an independent contractor (PJ).

🏝️ Benefits

• Cost-of-living or remote work allowance.

• Flexible working hours.

• Paid time off.

• Opportunity to work remotely.

• Access to a wellness platform.

• Paid bonus days.

• Engagement as an independent contractor (PJ).