Marketing Expert – Marketing Operations, AI Agent Environments

This is a fully remote position, open to applicants in United States.

📋 Description

• Develop task briefs grounded in real marketing operations activities.

• Determine the objectives of each task, including embedded issues and decisions that a competent practitioner should address.

• Outline the necessary documents, dashboards, personas, and tool states for authentic tasks.

• Draft or review reference answers and criteria that differentiate between strong responses and plausible-but-incorrect ones.

• Analyze AI agent attempts and assess them against established professional criteria.

• Design and evaluate tasks that involve the diagnosis of messy or conflicting data.

• Assess prioritization, trade-offs, planning, execution, quality assurance, reconciliation, triage, escalation, research, evaluation, and reporting.

• Coordinate multi-step processes across marketing and sales tools.

• Address various marketing operations aspects, including lead routing, workflow design, campaign operations, agency transitions, process transitions, and marketing-sales stack orchestration.

• Engage in projects aimed at training and enhancing AI systems.

⛳️ Requirements

• Proven hands-on experience in marketing operations.

• Demonstrated experience in creating routing rules, workflows, and reports.

• Proficient in a CRM platform like Salesforce.

• Skilled in a marketing automation platform.

• Familiar with project tracking tools such as Asana or Linear.

• Knowledgeable in support tools such as Zendesk or Intercom.

• Previous experience in building AI training environments, reinforcement learning environments, or simulated case studies is highly preferred.

• Certification from Rubric Academy or Rubric Bootcamp is strongly preferred.

• Strong written reasoning skills and the ability to articulate the rationale behind decisions.

• Required to complete a brief multiple-choice knowledge screener specific to the sub-domain.

• Must work as an independent contractor.

• Mercor currently cannot sponsor H1-B or STEM OPT candidates.

🏝️ Benefits

• Fully remote position.

• Flexible working hours / the ability to manage your own schedule.

• Project durations may be extended, shortened, or concluded early based on needs and performance.

• Receive weekly payments via Stripe or Wise for services provided.

• Competitive compensation.

• Collaborate with leading researchers in the field.

• Opportunity to influence the development of future AI systems.

• Up to $400 referral bonus for each successful referral (restrictions may apply).