Market & Service Development Director

This is a fully remote position, open to applicants in United States.

📋 Description

• Spearhead the identification, assessment, and commercialization of market opportunities and service enhancements within OnTrac’s portfolio.

• Collaborate directly with customers, potential clients, strategic partners, and internal stakeholders to evaluate needs, test market interest, assess commercial implications, and recommend priorities.

• Convert market and customer feedback into business cases, roadmap suggestions, positioning strategies, executive reports, and cross-functional guidance.

• Facilitate discussions with customers, potential clients, and strategic partners to uncover unmet needs, shifting expectations, barriers to adoption, and areas of demand.

• Evaluate the appetite of customers and the market for new capabilities, service modifications, commercial initiatives, and enhancements to the customer experience.

• Integrate feedback from the market, customers, field teams, and partners to identify commercial value and advocate for needs in internal service evolution and go-to-market strategies.

• Define target segments, assess business impact, and prioritize proposed offerings or service modifications.

• Create business cases that encompass market rationale, demand indicators, commercial implications, internal requirements, launch complexity, and alignment with strategic goals.

• Partner with Operations, IT, Pricing, Legal, and customer-facing teams to pinpoint capability requirements, process implications, policy considerations, and associated risks.

• Formulate market-facing strategies, positioning, competitive frameworks, audience targeting, value narratives, and launch considerations for new offerings and service modifications.

• Collaborate with the Senior GTM Program Manager to translate direction into structured execution plans, launch discipline, and visibility into progress.

• Drive cross-functional alignment through effective communication, tradeoff discussions, and follow-through on initiatives.

• Prepare executive-ready recommendations and report on progress, issues, dependencies, launch risks, and escalation needs.

⛳️ Requirements

• Bachelor’s degree or equivalent professional experience.

• 8–12 years of experience in ecommerce logistics, parcel delivery, last-mile transportation, or related market-facing roles (including service development, commercial strategy, product marketing, business development, or GTM leadership).

• Proven experience collaborating across Commercial, Operations, IT, Pricing/Finance, and customer-facing teams to evaluate or launch complex offerings, service modifications, or strategic initiatives.

• Strong track record in developing business cases, market rationales, positioning strategies, and executive recommendations for new opportunities or significant changes.

• Demonstrated ability to engage directly with large customers, strategic partners, and senior external stakeholders to assess needs and guide roadmap direction.

• Experience in U.S. ecommerce parcel delivery, last-mile logistics, or related services/technologies is preferred.

• Willingness to travel occasionally as needed (<20%).

• Exceptional executive communication skills, including the ability to produce clear presentations, decision memos, issue summaries, and progress reports for senior leadership.

• Strong judgment in prioritizing, assessing opportunities, positioning, and balancing customer demand with internal feasibility.

• Excellent market judgment with the ability to translate fragmented inputs into coherent recommendations.

• Capability to convert market insights and business-case analyses into roadmap recommendations that clarify priorities, sequencing, dependencies, and anticipated business value.

• Proficiency in distilling ambiguous or conflicting inputs into clear options and actionable recommendations for senior leadership.

🏝️ Benefits

• Medical, Dental, and Vision insurance.

• HSA and FSA options available.

• Life and Disability coverage (basic and voluntary).

• Voluntary Accident, Critical Illness, Identity & Fraud Protection, Auto & Home, and Pet Insurance options.

• Competitive benefits package and 401(k) with company match.

• Referral Bonus Program - Earn up to $500 for each successful referral!

• Paid Time Off, including Holiday pay.

• Employee Assistance Program.

• Safe and clean work environment.